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Customer Support
5 articles
- How to get help at WatiNeed help using Wati? There are several ways to find answers depending on what you're trying to do. You can search the Wati Knowledge Base with AI, explore the Astra Help Centre for AI agent documentation, learn through Wati Academy courses, or contact our support team if you sti…
- Service Add-On: Technical Account Manager (TAM)Hey there! We know working with Wati.io can be overwhelming sometimes but that’s where our Technical Account Manager (TAM) service comes in. Think of it as having a dedicated technical expert who’s got your back every step of the way. We’ll help you ensure your account is set up…
- Understanding Support for Business+ plans: PremiumWati's Business+ Plan customers receive premium support with a 24/7 Service Level Agreement (SLA), ensuring round-the-clock assistance, including weekends and holidays. With the highest level of priority, Business+ customers benefit from faster response times, dedicated support,…
- Understanding Support for Growth plan: BasicWati's Growth Plan customers receive basic support with a 24/5 Service Level Agreement (SLA). This means our support team is available 24 hours a day, Monday through Friday, to assist with your inquiries. Need more hands-on support? You can get personalized assistance with our Te…
- Understanding Support for Pro plan: StandardWati's Pro Plan customers receive standard support with a 24/7 Service Level Agreement (SLA), ensuring assistance is available 24 hours a day, 7 days a week. Our support team is always on hand to address your inquiries. Need more hands-on support? Get personalized assistance with…