Summary
Hey there! We know working with Wati.io can be overwhelming sometimes but that’s where our Technical Account Manager (TAM) service comes in. Think of it as having a dedicated technical expert who’s got your back every step of the way. We’ll help you ensure your account is set up and running smoothly, provide proactive monitoring, and resolve any issues before they impact your operations. Our service offers comprehensive reporting, streamlined communication, and priority support to minimize downtime and optimize your business goals.
Key Benefits of the TAM Service
Proactive Monitoring
Continuous Oversight: Our TAM will continuously monitor your account to identify and address potential issues before they impact your operations.
Early Intervention: By proactively identifying and resolving issues, we ensure your service stays up and running smoothly.
Comprehensive Reporting
Monthly or Quarterly Reports: Stay informed with detailed reports that outline ticket status, resolutions, and key insights. This helps you stay on top of your account’s health and performance.
Premium Escalation Management
Dedicated Escalation Pathways: We offer prioritized support for critical issues (P1), ensuring they are addressed quickly. Engage in direct phone support if needed.
Assured Premium SLAs: Rest assured that your most urgent issues will be handled with the highest priority, ensuring minimal disruption to your business.
Priority Support for Critical (P1) Issues
Faster Resolutions: Our team ensures that P1 issues are tackled first, with direct phone support available if required. This means critical issues are resolved faster, reducing downtime.
Why Choose TAM for Your Business?
Minimized Downtime
Faster Resolution for Critical Issues: Leverage our priority support to ensure that critical issues are resolved quickly, minimizing downtime and ensuring your business runs smoothly.
Enhanced Technical Planning
Proactive Recommendations: Our technical experts will provide proactive recommendations that align with your business goals, ensuring that your technical solutions are tailored to your specific needs.
Alignment with Goals: We help you stay on track with your business objectives by providing insights and strategic recommendations.
Streamlined Communication
Direct Access to a Technical Expert: Have seamless issue management with direct access to our technical experts. No need to navigate through multiple channels; communicate directly with your TAM.
Seamless Issue Resolution: Our technical team ensures that any issues are resolved quickly and effectively, keeping your business operations running smoothly.
Optimized Operations
Regular Insights: Receive regular insights that help you improve system performance and team efficiency. Our proactive monitoring and reporting provide valuable data to enhance your operations.
Data-Driven Decisions: Use detailed reports and insights to make informed decisions and optimize your business processes.
Featured Benefits
Reduced Downtime: Minimize the risk of service disruptions by prioritizing critical issues and ensuring they are resolved quickly.
Improved Business Goals: Our technical experts provide recommendations that align with your business goals, ensuring that your technical solutions are optimized for success.
Enhanced Communication: Get direct access to a technical expert, streamlining issue management and ensuring seamless resolutions.
Optimized Performance: Receive regular insights to improve your system performance and team efficiency, keeping your business operations running smoothly.
Investment
Cost: 25% of your MRR/ARR. We recommend opting for this service for a minimum period of 6-12 months to ensure a tailored solution with the highest ROI.
Note: This is only applicable to the Business Plan i.e. 25% of your MRR/ARR of your Business Plan.
Tailored Solutions: Our service is designed to provide high ROI and is ideal for enterprise-level support needs, ensuring peace of mind and optimized operations.
Ready to Elevate Your Support?
Peace of Mind: Experience dedicated, proactive, and premium support tailored to your business needs.
Elevate Your Experience: Contact our sales team today to learn more about the TAM service and start elevating your support experience.
Frequently Asked Questions (FAQs)
Understanding the TAM Service
1. What is a Technical Account Manager (TAM)?
→ A TAM is a dedicated technical expert assigned to your account, ensuring the smooth implementation and success of your technical solutions.-> They act as your single point of contact for technical guidance and support escalation.
2. What are the key benefits of the TAM service?
Proactive Monitoring: Identifies and resolves potential issues before they affect operations.
Comprehensive Reporting: Monthly or quarterly reports on ticket status, resolutions, and insights.
Premium Escalation Management: Dedicated pathways for faster resolutions with Premium SLAs.
Priority Support for Critical (P1) Issues: Immediate handling of urgent matters, including direct phone support if needed.
3. How does the TAM service improve technical operations?
→ By providing proactive recommendations, performance insights, and direct access to a technical expert to streamline issue management.
4. How does the TAM service help optimize my business operations?
→ It provides data-driven insights to enhance system performance, efficiency, and overall business processes.
5. How does the TAM service support technical planning?
→ TAMs offer tailored recommendations aligned with your business objectives, helping you build a robust and scalable technical strategy.
Service Features & Support
6. How often are reports provided?
→ Reports are delivered on a monthly or quarterly basis, offering key insights into account performance.
7. What are the incident and resolution SLAs?
Urgent (P1): 15 minutes first response | 4 hours resolution
High (P2): 1 hour first response | 8 hours resolution
Medium (P3): 2 hours first response | 1 business day resolution
Low (P4): 4 hours first response | 2 business days resolution
8. Does the TAM service include direct phone support?
→ Yes, for critical (P1) issues, direct phone support is available for rapid resolution.
9. Who can raise or escalate tickets?
→ Power users within the business can raise and escalate tickets via web form or chat (live agent support available).
10. Will the TAM service help with data migration?
→ The TAM service does not include data migration. However, it may involve integrating existing chatbot workflows and contacts during setup.
Pricing & Contact Information
11. What is the cost of the TAM service?
The service is priced at 25% of your Monthly Recurring Revenue (MRR) or Annual Recurring Revenue (ARR) of your Business Plan.
It is recommended for a minimum of 6-12 months to ensure maximum ROI.
12. What if I’m currently on a Growth plan? How can I purchase this add-on?
Upgrade to our Business Plan to unlock the add-on!
Need more details? Reach out to our support team – we’re happy to help!
13. What if I’m currently on a Pro plan? How can I purchase this add-on?
Upgrade to our Business Plan to unlock the add-on!
Need more details? Reach out to our support team – we’re happy to help!