Collection
Collaboration and productivity
4 articles
- How to create and use quick replies in WatiQuick replies (aka canned replies) help you respond faster to common customer questions by using pre-written messages. Instead of typing the same response repeatedly, you can create reusable replies and send them with just a few clicks. Quick replies can also include contact vari…
- How to display agent names in WhatsApp conversationsWati allows you to display the name of the agent (operator) who responds to customer messages on WhatsApp. Showing agent names helps create a more personal customer experience by making it clear who the customer is communicating with. This article explains how the feature works,…
- How to enable typing indicator in WatiThe typing indicator lets your customer know when someone is actively responding to them on WhatsApp. This helps make conversations feel more real-time and improves the overall customer experience. In this guide, you’ll learn how to enable the typing indicator and understand when…
- How to use private notes to collaborate with your teamPrivate Notes let operators add internal comments to a customer conversation without sending those comments to the customer. Use Private Notes to share context, ask teammates for help, or leave internal updates for other operators. Note: Private Notes are available on Pro, Busine…