Summary
The typing indicator lets your customer know when someone is actively responding to them on WhatsApp. This helps make conversations feel more real-time and improves the overall customer experience. In this guide, you’ll learn how to enable the typing indicator and understand when it appears.
Note: Typing indicator feature is available on all Wati plans
Instructions
Follow these steps to enable the typing indicator in your Wati account:
How to enable typing indicator
Log into your Wati account.
Click on the profile icon and go to Settings in your Wati dashboard.
Navigate to Team Inbox.
Open General Settings.
Enable the option Show typing indicator to customers.
Once enabled, customers will see a typing indicator whenever a response is being prepared.
We offer a Typing Indicator API, which is especially useful for customers who don’t use the team inbox and rely only on the Wati API.
When the typing indicator is shown
The typing indicator appears in the following scenarios:
When a chat is assigned to an operator and the operator starts typing a response
When a chat is assigned to a BYOA Astra Agent, and the system is generating a reply
Note: In WhatsApp Web, the typing indicator is displayed inside the chat box. Do we need to explicitly mention this?
Frequently Asked Questions (FAQs)
Feature overview
1. What does the typing indicator do in Wati?
The typing indicator lets the customer know when someone is actively responding to them on WhatsApp, making conversations feel more real-time.
2. Is the typing indicator feature available on all Wati plans?
Yes, the typing indicator feature is available on all Wati plans.
Setup and configuration
3. How do I enable the typing indicator in Wati?
Go to Settings in your Wati dashboard, navigate to Team Inbox, open General Settings, and enable the option Show Typing Indicator to Customer.
4. What happens after enabling the typing indicator?
After enabling the typing indicator, customers will see a typing indicator whenever a response is being prepared.
Behavior and usage
5. When is the typing indicator shown to customers?
The typing indicator is shown when a chat is assigned to an operator and the operator starts typing a response, or when a chat is assigned to a BYOA Astra Agent and the system is generating a reply.