Collection
Configuring WhatsApp Call Routing, Availability, and Automations
4 articles
How to enable WhatsApp call recording, transcription, and summaries in Wati
Wati allows you to automatically record WhatsApp calls, generate call transcripts, and create AI-powered summaries. These features help your team review conversations faster, maintain compliance, and capture important details without manually taking notes. In this guide, you will…
7 min read · Updated Oct 30, 2026
How to manage call availability and notifications in Wati
To help operators reduce distractions and stay focused, Wati now lets you mute ringing sounds and set an Away for Calls status. These options allow you to silence alerts or hide call notifications completely, while still letting you review calls later from the Incoming Calls sect…
2 min read · Updated Oct 30, 2026
How to set up WhatsApp call routing and post-call automations
Routing automations help you decide which operator receives an inbound WhatsApp call and trigger automated actions after a call is received. Wati checks call routing in a fixed priority order: the active conversation assignee is checked first, then the contact owner when contact…
6 min read · Updated Oct 30, 2026
How to use contact owner-based routing in Wati
Contact owner-based routing ensures that every inbound message or call is routed to the assigned contact owner before any automation or default assignment takes over. This helps maintain relationship continuity, protects ownership of conversations, and prevents rules like round r…
5 min read · Updated Oct 30, 2026