Summary
To help operators reduce distractions and stay focused, Wati now lets you mute ringing sounds and set an Away for Calls status. These options allow you to silence alerts or hide call notifications completely, while still letting you review calls later from the Incoming Calls section when it’s convenient.
This guide explains how to control your call availability and notification settings in Wati. You’ll learn how to manage when you’re available to take calls, silence ringing sounds, and adjust notifications so you can stay informed without unnecessary interruptions.
Instructions
Step 1: Go to the Manage Notifications page
Log in to your Wati account.
Click your profile icon in the top-right corner and select Manage Notifications.
Step 2: Set your availability and sound preferences
Open the Call tab in the notification settings.
Use the Available to take calls toggle to control your status:
Turning it off hides all call notifications and automatically silences the ringing sound.
If you want to remain available but mute the sound, clear the highlighted checkbox.
This lets you receive visual notifications without the audio alert.
Frequently Asked Questions (FAQs)
Call availability and notifications
1. What is the purpose of muting ringing sounds and setting an Away for Calls status?
These options help reduce distractions by letting you silence call alerts or hide call notifications while still keeping track of incoming calls.
2. What happens when I turn off “Available to take calls”?
Turning this off hides all call notifications and automatically mutes the ringing sound. You won’t see call alerts while this setting is disabled.
3. Can I mute the ringing sound but still see call notifications?
Yes. You can keep yourself available for calls and simply uncheck the ringing sound option to receive visual notifications without audio alerts.
Managing call settings
4. Where can I manage my call notification settings?
You can manage these settings by logging in to Wati, clicking your profile icon in the top-right corner, and selecting Manage Notifications, then opening the Call tab.
5. Will I lose call information if notifications are hidden?
No. Even if notifications are hidden or muted, you can still review calls later from the Incoming Calls section.
6. Do these settings affect my ability to review calls later?
No. These settings only control notifications and availability. All incoming calls remain accessible for review.
Operator experience
7. Who should use these call availability settings?
These settings are useful for operators who want to focus on chats or other tasks without being interrupted by call alerts.