Summary
Broadcasts allow you to send messages to multiple contacts at once. To ensure successful delivery, always add country codes to the contacts before sending. This guide walks you through creating and sending your first broadcast, including selecting contacts, applying filters, and scheduling messages.
Instructions
Steps to Send a Broadcast
Step 1. Start a New Broadcast
Click on New Broadcast.
Enter a name for your broadcast.
Select the message template you want to send.
Click on Next.
Step 2. Select Your Contacts
Choose the contacts you want to include in the broadcast.
To select all contacts at once:
Click on Select all available contacts.
Confirm selection (e.g., "Selected: 12,790 Contacts").
To send the broadcast to a specific group, use filters:
Filter contacts using Contact Attributes.
Click on Save after applying filters.
Select the filtered contacts.
Step 3. Schedule or Send the Broadcast
Choose whether to send the broadcast immediately or schedule it for later.
If scheduling:
Select the date and time for the broadcast.
Click on Add Broadcast.
4. Monitor Broadcast Performance
Track your broadcast status and performance in the monitoring section.
Use filters to check delivery status and other key metrics.
Here’s a video walkthrough you can refer to:
By following these steps, you can efficiently send a broadcast to your contacts while ensuring messages reach the right audience.
How to Schedule a Broadcast in Wati
Scheduling a broadcast in Wati is quick and easy! Just follow these steps:
Log in to your Wati account and navigate to the Broadcast section.
Click on Broadcast Analytics or Scheduled Broadcast, depending on your needs.
Click the New Broadcast button to start creating your message.
Under the broadcast creation settings, choose when to send it:
Send Now - Your broadcast will be sent immediately after creation.
Schedule for a Specific Time - Pick a future date and time for the broadcast.
If scheduling, select your preferred date and time (GMT +7) - and you're all set!
Your broadcast will now be sent automatically at the scheduled time.
How to enable auto-retry for a New Broadcast
You can enable the Auto-Retry feature while creating a new broadcast by following these steps:
Step 1: Log into Your WATI Account
Log into your Wati account.
Step 2: Navigate to Broadcasts
Click on Broadcasts in the main menu.
Go to either Broadcast Analytics or Scheduled Broadcasts.
Step 3: Create a New Broadcast
Click on the New Broadcast button.
Step 4: Enable Auto-Retry
On the Create New Broadcast page, locate the Auto-Retry option.
Toggle it on to enable automatic retries.
Select an end date - retries will continue until this date, after which they will stop automatically.
Important Notes:
The auto-retry feature for broadcasts is available on Wati’s Growth, Pro, and Business plans.
The auto-retry feature works only for broadcasts using marketing templates and only when the initial send attempt fails due to Meta's limit on messages per user.
FAQs About Sending Broadcasts
General Questions
What is a broadcast? A broadcast is a feature that allows you to send messages to multiple contacts simultaneously. It’s useful for reaching a large audience with a single message.
Why do I need to add country codes to contacts before sending a broadcast? Adding country codes ensures that your messages are delivered successfully. Without them, the system may not recognize the contact numbers correctly, leading to failed deliveries.
Creating a Broadcast
How do I start a new broadcast? To start a new broadcast, click on "New Broadcast," enter a name for it, select the message template you want to use, and then click "Next."
Can I use a pre-made message template for my broadcast? Yes, you can select a message template when creating a new broadcast. This helps streamline the process and ensures consistency in your messaging.
Selecting Contacts
How do I select all contacts for a broadcast? To select all contacts at once, click on "Select all available contacts." The system will confirm the number of contacts selected (e.g., "Selected: 12,790 Contacts").
Can I send a broadcast to a specific group of contacts? Yes, you can use filters to send a broadcast to a specific group. Apply filters based on Contact Attributes, save the filters, and then select the filtered contacts.
Scheduling and Sending
Can I schedule a broadcast for later? Yes, you can choose to send the broadcast immediately or schedule it for a later date and time. When scheduling, select the desired date and time, then click "Add Broadcast."
What happens if I schedule a broadcast for the wrong time? If you realize you’ve scheduled a broadcast for the wrong time, you may need to cancel or reschedule it, depending on the platform’s capabilities. Check the system for options to edit or delete scheduled broadcasts.
Monitoring Broadcast Performance
How can I track the performance of my broadcast? You can monitor your broadcast’s status and performance in the monitoring section. Use filters to check delivery status and other key metrics like open rates or engagement.
What should I do if my broadcast has a low delivery rate? If your broadcast has a low delivery rate, ensure that all contacts have valid phone numbers with correct country codes. You may also want to check for any issues with your message content or the platform’s delivery system.