Summary
Wati allows admins to download chat transcripts from the Team Inbox for record-keeping, compliance requirements, and internal reviews. Downloaded transcripts are saved as .txt files, making them easy to store, share, and access offline. This guide explains how to download a chat transcript and what to expect in the exported file.
Instructions
Download a chat transcript
Only admins can download chat transcripts.
Follow these steps:
Open Wati and navigate to Team Inbox.
Select the conversation you want to download.
Click the ⋮ (More Options) icon at the top of the conversation panel.
Click Download Chat.
The chat transcript will be downloaded as a .txt file.
What does the downloaded transcript contain?
The downloaded .txt file contains a structured and easy-to-read record of the conversation, including message timestamps, participant names, and message content.
Example:
[10:15 AM] John Doe: Hello! I need help with my order.
[10:17 AM] Support Team: Sure! Can you provide your order number?
[10:20 AM] John Doe: It's #123456.
This format helps preserve the conversation history in a clear and readable way for future reference.
Why download chat transcripts?
Downloading chat transcripts can help you:
Maintain records of customer conversations.
Support compliance and audit requirements.
Review conversations internally.
Store important discussions for future reference.
By downloading chat transcripts, admins can keep an offline copy of important conversations whenever needed.
Frequently Asked Questions (FAQs)
Chat transcripts
1. Who can download chat transcripts in Wati?
Only admins can download chat transcripts in Wati.
2. What file format is used when downloading a chat transcript?
Chat transcripts are downloaded as .txt files.
3. What information is included in a downloaded chat transcript?
A downloaded chat transcript contains a structured record of the conversation, including message timestamps, participant names, and message content.
4. Is the downloaded chat transcript easy to read?
Yes. The downloaded .txt file is structured in a clear and readable format that preserves the conversation history for future reference.
Uses of chat transcripts
5. Why would an admin download a chat transcript?
Admins can download chat transcripts for record-keeping, compliance requirements, internal reviews, and future reference.
6. Can downloaded chat transcripts be accessed offline?
Yes. Downloaded chat transcripts are saved as .txt files, which can be stored and accessed offline.
7. How do chat transcripts support compliance and audit requirements?
Downloaded chat transcripts provide a record of customer conversations that can be retained for compliance and audit purposes.
8. Can chat transcripts be used to maintain records of customer conversations?
Yes. Downloading chat transcripts allows admins to keep records of customer conversations and store important discussions for future reference.