Summary
WATI allows administrators to download chat transcripts in .txt format for record-keeping, compliance, or internal review. This feature provides a clear and structured chat history that can be easily accessed offline. This article explains how to download chat transcripts step by step.
Instructions
How to Download a Chat Transcript
Only administrators can download chat transcripts. Follow these steps:
Open WATI and go to the Team Inbox screen.
Select the conversation you want to download.
Click the ⋮ (More Options) icon at the top of the conversation panel.
Click Download Chat.
Note: The chat transcript will be downloaded as a .txt file.
Example Format
The downloaded .txt file will contain a structured and easy-to-read chat history. Here’s an example snippet:
[10:15 AM] John Doe: Hello! I need help with my order. [10:17 AM] Support Team: Sure! Can you provide your order number? [10:20 AM] John Doe: It's #123456.
This feature ensures that all messages are recorded in a clean and readable format.
By following these steps, you can quickly download and save important conversations for future reference.
Frequently Asked Questions (FAQs)
General Questions
Who can download chat transcripts in WATI? → Only administrators have permission to download chat transcripts.
What format is the chat transcript downloaded in? → The transcript is downloaded as a
.txtfile, which is a plain text format that can be opened in any text editor.
Downloading Chat Transcripts
Where can I find the option to download a chat transcript? → You can find the Download Chat option by clicking the ⋮ (More Options) icon at the top of the conversation panel in the Team Inbox.
Can I download multiple chat transcripts at once? → No, chat transcripts must be downloaded individually for each conversation.
Will the downloaded transcript include timestamps and sender details? → Yes, the
.txtfile will include timestamps and sender names for each message to maintain a clear and structured format.
Access and Usage
Can I edit the chat transcript after downloading it? → Yes, since it is a
.txtfile, you can open and edit it using any text editor. However, any changes made will not reflect in WATI.Is there a way to retrieve deleted messages in a chat transcript? → No, if a message was deleted before downloading the transcript, it will not appear in the
.txtfile.Can I share the downloaded transcript with others? → Yes, the transcript can be shared via email or stored for record-keeping. However, ensure compliance with any data privacy policies before sharing.