Collection
Getting started with Team Inbox
9 articles
- How to copy a conversation URL in WatiNeed to share a specific conversation with a teammate or quickly return to an important chat later? Wati allows you to copy a conversation URL directly from the Team Inbox. By sharing the conversation link, you can provide direct access to a specific chat without requiring others…
- How to download chat transcripts in WatiWati allows admins to download chat transcripts from the Team Inbox for record-keeping, compliance requirements, and internal reviews. Downloaded transcripts are saved as .txt files, making them easy to store, share, and access offline. This guide explains how to download a chat…
- How to mark customer messages as unread in WatiThe Mark as Unread feature in Wati helps support teams keep track of customer messages that still need attention. This is especially useful when admins or team leads open chats for review without intending to respond. By marking a customer message as unread, the conversation rema…
- How to search or filter conversations in Team InboxWati provides filters to help you quickly find and organize conversations in your Team Inbox. You can filter conversations by chat status, unread messages, assigned operators, teams, tags, custom attributes, date range, reply status, and other criteria. This guide explains the av…
- How to start a new chat in WatiStarting a new chat in Wati is easy, whether you're messaging an existing contact or reaching out to someone new. This guide walks you through each step, from opening the chat window to sending a pre-approved WhatsApp template message. Instructions Steps to start a new chat Follo…
- How to use audio transcription in Wati Team InboxWati’s Audio Transcription feature converts audio messages into text directly within the Team Inbox. This makes it easier for your team to read, search, and manage voice messages across WhatsApp, Instagram, and Facebook Messenger conversations. Once transcription is enabled, the…
- How to use the multi-channel Team Inbox in WatiThe multi-channel Team Inbox in Wati allows you to manage customer conversations from WhatsApp and Instagram in a single workspace. Instead of switching between platforms, you can view, organize, and respond to conversations from both channels in one place. Wati also supports lin…
- Supported media types and sizes in WatiThis article outlines the supported media types and size limits for various sections of Wati, including Chatbots, Templates, Reply Material, and the Team Inbox. Understanding these specifications ensures that your media content is correctly formatted and displayed without issues.…
- Understanding chat statuses in Team InboxWati's Team Inbox uses different chat statuses to help businesses organize conversations, prioritize customer interactions, and comply with WhatsApp API rules. This article explains the meaning of each chat status, when it applies, and how to manage them effectively. Note: Broadc…