Summary
If the Wati Support team asks you to provide a HAR (HTTP Archive) file, this guide explains how to generate one in Google Chrome or Safari. A HAR file records the network activity between your browser and Wati, helping our Support team investigate issues that can't be diagnosed through standard troubleshooting.
Instructions
Before you begin
Important: HAR files may contain sensitive information, such as session cookies and data submitted through web forms. Only generate and share a HAR file with the Wati Support team.
Generate a HAR file in Google Chrome
Prefer a visual walkthrough? Watch our video guide on how to generate a HAR file in Google Chrome browser:
Follow these steps to generate a HAR file in Google Chrome:
Open Google Chrome and navigate to your Wati Team Inbox.
Click the three-dot menu (⋮) in the top-right corner.
Select More tools → Developer tools.
In the Developer Tools panel, select the Network tab.
Make sure the Record button (🔴) is red. If it's gray, click it to start recording.
Select the Preserve log checkbox.
Click the Clear button to remove any existing network logs.
Refresh the page and reproduce the issue you're experiencing.
Once you've reproduced the issue, click Export HAR and save the file to your computer.
Send the HAR file to the Wati Support team through the Help Widget in your Team Inbox, along with a description of the issue.
Generate a HAR file in Safari (Mac)
Before generating a HAR file, make sure the Develop menu is enabled in Safari. If it isn't, follow Apple's instructions to enable Developer Tools.
Then:
Open Safari and navigate to your Wati Team Inbox.
Select Develop → Show Web Inspector.
Open the Network tab.
Reproduce the issue while the Network tab is recording.
Click the Export icon and save the HAR file.
Send the HAR file to the Wati Support team through the Help Widget, along with a description of the issue.
What information should I include with the HAR file?
To help the Wati Support team investigate your issue more quickly, include:
A brief description of the issue.
The steps you followed before the issue occurred.
The date and approximate time the issue occurred.
Screenshots or error messages, if available.
Providing this information alongside the HAR file helps the Wati Support team identify the root cause more efficiently.
Need additional help?
If you're unable to generate a HAR file or have questions about the process, contact the Wati Support team through the Help Widget in your Team Inbox.
Frequently Asked Questions (FAQs)
General
1. What is a HAR file?
A HAR (HTTP Archive) file records the network activity between your browser and Wati. The Wati Support team uses this file to investigate issues that cannot be diagnosed through standard troubleshooting.
2. Why did the Wati Support team ask me to generate a HAR file?
The Wati Support team may ask you to generate a HAR file when they need additional diagnostic information to investigate an issue that cannot be identified through standard troubleshooting.
3. Is it safe to share a HAR file?
HAR files may contain sensitive information, such as session cookies and data submitted through web forms. Only generate and share a HAR file with the Wati Support team.
Generating a HAR file
4. Which browsers are supported for generating a HAR file?
This guide explains how to generate a HAR file using Google Chrome and Safari (Mac).
5. Where should I generate the HAR file?
Generate the HAR file while your Wati Team Inbox is open and reproduce the issue before exporting the file. This ensures the HAR file captures the network activity related to the issue.
6. Do I need to reproduce the issue before exporting the HAR file?
Yes. After you start recording network activity, refresh the page and reproduce the issue before exporting the HAR file. This allows the HAR file to capture the relevant network requests.
Sharing the HAR file
7. How do I send the HAR file to the Wati Support team?
Send the HAR file through the Help Widget in your Wati Team Inbox, along with a description of the issue.
8. What information should I include when sending a HAR file?
Include the following information with the HAR file:
A brief description of the issue.
The steps you followed before the issue occurred.
The date and approximate time the issue occurred.
Screenshots or error messages, if available.
Providing this information helps the Wati Support team identify the root cause more efficiently.
Additional help
9. What should I do if I can't generate a HAR file?
If you're unable to generate a HAR file or have questions about the process, contact the Wati Support team through the Help Widget in your Wati Team Inbox.