Summary
Custom parameters allow you to store additional information about your contacts in Wati. You can use these parameters to personalize messages, organize contacts, apply filters, and support automation workflows. This guide explains how to add a custom parameter to a contact from the Team Inbox.
Instructions
Add a custom parameter
Follow these steps to add a new custom parameter to a contact:
Log into your Wati account and go to Team Inbox.
Open the respective contact conversation.
Go to the contact details panel on the right side of the screen.
Click the ✏️ Edit icon to open the contact details window.
Click + Add New Attribute.
From the dropdown menu, select + ADD NEW.
Enter the value for the new custom parameter.
Click Save.
The custom parameter is now added to the contact and can be used throughout Wati.
What can custom parameters be used for?
Custom parameters help you store and manage contact-specific information. Once added, they can be used to:
Personalize messages with contact information.
Filter contacts based on specific attributes.
Support automation and workflow processes.
Organize and manage contact data more effectively.
Frequently Asked Questions (FAQs)
Custom parameters
1. What are custom parameters in Wati?
Custom parameters are fields that allow you to store additional information about contacts in Wati. They can be used to personalize messages, organize contacts, apply filters, and support automation workflows.
2. What happens after a custom parameter is saved?
After a custom parameter is saved, it is added to the contact and becomes available for use throughout Wati.
Using custom parameters
3. How can custom parameters be used in Wati?
Custom parameters can be used to personalize messages with contact information, filter contacts based on specific attributes, support automation and workflow processes, and organize contact data.
4. Can custom parameters be used for contact filtering?
Yes. Custom parameters can be used to filter contacts based on specific attributes stored for each contact.
5. Can custom parameters be used in automation workflows?
Yes. Custom parameters can be used to support automation and workflow processes in Wati.
6. How do custom parameters help organize contact information?
Custom parameters help organize and manage contact-specific information by allowing additional data to be stored for each contact.