Collection
Contact and conversation management
4 articles
- How to add and use tags in Wati conversationsTags help you organize conversations in Wati by labeling them with topics, issues, or other internal categories. You can use tags to quickly find conversations, keep your team's categorization consistent, and analyze tagged conversations in Analytics. Keep in mind that tags are a…
- How to block and unblock contacts in WatiWati allows you to manage unwanted or irrelevant conversations using the Spam & Block feature. Blocking a contact helps keep your inbox organized by moving spam conversations into a separate filter and disabling notifications for those chats. This article explains how to block an…
- How to mark contacts as favorites in WatiMarking contacts as favorites in Wati helps you quickly find and access your most important conversations. When a contact is marked as a favorite, a star icon appears next to their name, making them easy to identify in your chat list. You can also use filters to display only your…
- How to perform bulk actions on multiple conversationsBulk Chat Selection lets operators select multiple conversations in the Inbox and perform the same action on them at once. This is useful when you need to manage several conversations without opening and updating each conversation individually. Note: - Bulk Chat Selection is avai…