Summary
Managing user access is an important part of keeping your Wati account organized and secure. This guide explains how to view users, search for specific users, and remove individual or multiple users from your account.
Instructions
View users
To view users in your Wati account:
Go to the Settings > User Management screen.
Review the list of users displayed.
By default, Wati displays 5 users per page. To view more users:
Scroll to the bottom of the page.
Use the records-per-page dropdown menu.
Select the number of users you want to display.
Search for users
The search box at the top of the Users tab allows you to quickly find users based on their profile information.
You can search using:
First name
Last name
Email address
Phone number
User role
Example searches
You can search for:
All users with the role OPERATOR
Users whose profile information contains the text "jit"
To search for a user:
Enter your search term in the search box.
Press Enter.
The user list will update to display matching results.
Delete users
You can remove a single user or delete multiple users at the same time.
Delete a single user
To remove an individual user:
Go to the User Management screen.
Under Users page, locate the user you want to delete.
Click the three-dot menu on the right side of the user's row.
Select Remove User.
Delete multiple users
To remove multiple users at once:
Search for the users you want to delete.
Example: Search for all users with the role OPERATOR.
Select the checkbox in the top-left corner of the user list to select the displayed users.
Click the Delete icon at the top of the list.
Result
By using the User Management screen, you can quickly find users, manage user access, and keep your team roster up to date.
Frequently Asked Questions (FAQs)
Viewing users
1. Where can I view users in Wati?
You can view users by navigating to Settings > User Management. The User Management screen displays a list of users in your Wati account.
2. How many users are displayed per page by default?
Wati displays 5 users per page by default. You can change the number of displayed users using the records-per-page dropdown menu at the bottom of the page.
Searching for users
3. What information can I use to search for users?
You can search for users using:
First name
Last name
Email address
Phone number
User role
4. Can I search for users by role?
Yes. You can search for users by entering a role name, such as OPERATOR, in the search box.
5. Can I search for partial text in a user's profile information?
Yes. You can search using partial text. For example, entering "jit" in the search box returns users whose profile information contains that text.
Deleting users
6. Can I delete a single user in Wati?
Yes. To delete a single user, locate the user in the User Management screen, open the three-dot menu next to the user's record, and select Remove User.
7. Can I delete multiple users at the same time?
Yes. You can search for a group of users, select the displayed users using the checkbox at the top-left of the user list, and then click the Delete icon to remove them.
8. Why would I search for users before deleting them?
Searching allows you to filter users based on specific criteria, such as role. For example, you can search for all users with the OPERATOR role and then delete the displayed users in bulk.