Summary
As an admin, you may occasionally need to sign a user out of their active Wati session. This can be useful when an employee no longer requires access to the account, changes responsibilities, or leaves the organization. This article explains how to log out a user from all active Wati sessions in just a few clicks.
Instructions
Why log out a user?
Logging out a user from their active sessions helps you maintain account security and control access to customer conversations.
Common scenarios include:
A user is no longer responsible for managing conversations in the Team Inbox.
A user has left the company and their access needs to be revoked immediately.
You want to ensure that only authorized team members can access your Wati account.
How to log out a user from active sessions
Log in to your Wati account.
Go to Settings > User Management.
Locate the user you want to log out.
Click the three-dot menu next to the user's name.
Select Logout from active sessions.
Once completed, the user will be signed out of all active Wati sessions.
Verify the logout
After the user is logged out, Wati displays a confirmation notification indicating that the action was completed successfully.
Result
The selected user is immediately logged out from their active Wati sessions, helping you maintain secure and controlled access to your Wati account.
Frequently Asked Questions (FAQs)
User access and session management
1. Why would an admin log out a user from active sessions?
An admin may log out a user from active sessions to maintain account security and control access to customer conversations. Common reasons include when a user is no longer responsible for managing conversations in the Team Inbox, has left the company, or should no longer have access to the Wati account.
2. What happens when a user is logged out from active sessions?
When a user is logged out from active sessions, they are immediately signed out of all active Wati sessions.
3. How can I confirm that a user has been logged out successfully?
Wati displays a confirmation notification after the logout action is completed successfully. This notification confirms that the selected user has been signed out of their active sessions.