Summary
As an administrator, you may need to log out a user from their active session in the WATI Dashboard. This article will guide you through the simple process of doing so, ensuring that you can manage user access and maintain security.
Instructions
Why Log Out a User?
There are situations where you may want to log out a user from their active session, such as:
When a user is no longer handling your WhatsApp Chat Inbox and you want to ensure they don't have access to sensitive information
When a user is leaving your company and you need to revoke their access to the WATI Dashboard
How to Log Out a User
To log out a user from their active session, follow these steps:
Login to your WATI Dashboard.
Navigate to User Management.
Choose the operator you want to log out and click on the three dots corresponding to their name.
Select Logout from active sessions from the dropdown menu.
Click on it, and the user will be logged out. You will see a green toast notification at the top confirming the action..
Frequently Asked Questions (FAQs)
General Questions
Why would I need to log out a user from the WATI Dashboard? → You may need to log out a user to prevent unauthorized access, such as when they are no longer handling customer chats or leaving the company.
Who can log out users from active sessions? → Only administrators have permission to log out users from their active sessions.
Logging Out Users
How do I log out a user from their active session? → Follow these steps:
Log in to your WATI Dashboard.
Navigate to User Management.
Find the user you want to log out and click the three dots next to their name.
Select Logout from active sessions from the dropdown menu.
A green toast notification will confirm the successful logout.
Will the user be notified when they are logged out? → No, the system does not send a direct notification, but they will be required to log in again.
Can I log out multiple users at once? → No, you must log out users one at a time by selecting each individually.
Security & Access Control
Does logging out a user remove their access permanently? → No, logging out only ends their active session. If you need to remove their access permanently, you should delete their account from User Management.
Can a logged-out user log back in? → Yes, unless their login credentials have been changed or their account has been removed.