Summary
Testing your chatbot ensures that it responds correctly and functions as expected before deploying it to real users. This guide walks you through testing your chatbot using a personal or test WhatsApp number in WATI.
Instructions
Steps to Test Your Chatbot
Log into your WATI account.
Navigate to Automations → Chatbots.
Select the chatbot you want to test.
Click on "Free Chatbot Testing" in the top-right corner.
Add your personal or test WhatsApp number.
This number allows you to send test messages to your business’s WhatsApp number to verify chatbot responses.
Important: Click on Save after entering your test number.
Once saved, the "Test Chatbot" button should be enabled.
Click on the three dots (
...) and start a test conversation by:Scanning the QR code with your phone where the test WhatsApp number is connected.
Clicking on WhatsApp Web if you're using the test WhatsApp number on a browser.
That’s it! You can now interact with the chatbot to ensure it responds as expected.
Note: You can test your chatbot for free using this feature. Chatbot triggers during testing will not incur any charges.
Frequently Asked Questions (FAQs)
General Questions
Is chatbot testing in WATI free?
Yes, you can test your chatbot for free. Chatbot triggers during testing will not incur any charges.
Why should I test my chatbot before deploying it?
Testing ensures that your chatbot responds correctly and functions as expected before interacting with real users.
Testing Process
Can I test multiple chatbots in WATI?
Yes, you can test multiple chatbots by selecting the chatbot you want to test from the Automations → Chatbots section.
What is a test WhatsApp number?
A test WhatsApp number is a personal or test number you add in WATI to send test messages to your business’s WhatsApp number and verify chatbot responses.
What happens if I forget to click Save after adding my test number?
If you don’t save the test number, the "Test Chatbot" button won’t be enabled, and you won’t be able to start a test conversation.