Summary
With WATI, you can send product catalogs to customers using the chatbot feature. This guide walks you through setting up a chatbot to send catalog messages, whether as product sets or individual product items.
Instructions
Setting Up a Chatbot to Send Catalog Messages
Follow these steps to create a chatbot that sends catalog messages in WATI.
1. Enable WhatsApp Catalog for Your WATI Number
Before setting up catalog messages, ensure that the WhatsApp Catalog feature is enabled for your WATI number.
2. Create a New Chatbot
Log in to your WATI account.
Click on Automation in the top menu.
From the left-hand menu, select Chatbots.
Click the Add Chatbot button to create a new chatbot.
3. Choose the Catalog Message Type
Once inside the Chatbot Builder, you’ll find a Catalog option in the left menu with two nodes:
Sets – Used to send a group of products.
Products – Used to send individual product items.
4. Sending a Set as a Catalog Message
To send a Set as a catalog message:
In the Chatbot Builder, select the Sets node from the left menu.
Choose the Set you want to send as a catalog message.
Save the chatbot configuration.
5. Sending Individual Products as Catalog Messages
If you prefer to send individual products instead of a set:
In the Chatbot Builder, select the Products node from the left menu.
Double-click the Products node to open the product list.
Choose the product you want to send as a catalog message.
Save the chatbot configuration.
By following these steps, you can automate product messages in WATI, making it easier for customers to explore and purchase your products.
Frequently Asked Questions (FAQs)
General Questions
1. What is a catalog message in WATI?
→ A catalog message in WATI allows businesses to send product listings to customers via WhatsApp, either as a set of products or as individual items.
2. Do I need to enable WhatsApp Catalog before setting up catalog messages?
→ Yes, you must enable the WhatsApp Catalog feature for your WATI number before you can send catalog messages using the chatbot.
Using Catalog Messages in Chatbots
3. Where do I set up catalog messages in WATI?
→ You can set up catalog messages inside the Chatbot Builder under the Catalog option, which includes two nodes:
Sets – To send a group of products.
Products – To send individual product items.
4. How do I send a Set as a catalog message?
→ To send a Set:
Open the Chatbot Builder in WATI.
Select the Sets node from the left menu.
Choose the Set you want to send as a catalog message.
Save the chatbot configuration.
5. How do I send an individual product as a catalog message?
→ To send an individual product:
Open the Chatbot Builder in WATI.
Select the Products node from the left menu.
Double-click the node to view the product list.
Choose the product you want to send as a catalog message.
Save the chatbot configuration.
Limitations and Considerations
6. Can I send both Sets and individual products in the same chatbot?
→ Yes, you can configure your chatbot to send both Sets and individual products by adding both Sets and Products nodes in the Chatbot Builder.
7. Are there any limitations on the number of products I can send?
→ Yes, WhatsApp may impose certain limits on how many products can be displayed at once. Always check WhatsApp's latest catalog message guidelines for any restrictions.
8. Can I customize the catalog message before sending it?
→ No, the catalog message content is directly fetched from your WhatsApp Catalog and cannot be modified within WATI. However, you can provide additional context in your chatbot flow.