Collection

Chatbots

27 articles

• Advance Chatbot Builder: Using Template NodeWati's Chatbot Builder allows you to automate customer interactions by using pre-approved WhatsApp message templates. This feature is particularly useful when you need to send structured messages, such as order confirmations, appointment reminders, or personalized updates. Instru…
• Advance Chatbot Builder: Using Time Delay NodeThe Time Delay feature in Wati's Advanced Chatbot Builder allows you to introduce a delay between chatbot messages or actions. This helps improve the user experience by spacing out responses instead of sending multiple messages at once. This feature is available only in the Pro a…
• Advanced Chatbot Builder: Using Trigger Chatbot NodeThe Trigger Chatbot feature in Wati’s Advanced Chatbot Builder allows you to trigger one chatbot from another. This helps in breaking down complex chatbot flows into smaller, more manageable chatbots, improving organization and efficiency. The Advanced Chatbot Builder is availabl…
• Getting started with chatbots in WatiChatbots in Wati help you automate conversations and streamline customer interactions on WhatsApp. With the Chatbot Builder, you can create automated workflows, ask questions, send messages, trigger actions, and connect with third party platforms. This guide explains what chatbot…
• Guide to chatbot nodes in WatiNodes are the core building blocks of chatbot workflows in Wati. Each node represents a step in the conversation and determines how the chatbot responds based on user input and configured conditions. This guide explains how nodes work, how they are connected inside the Chatbot Bu…
• How Smart Escalation works in chatbot flowsSmart Escalation helps you automatically assign a chat to a team when a customer asks to speak to an agent or expresses frustration during a chatbot conversation. When Smart Escalation detects an escalation request, Wati assigns the chat to an active operator on the selected team…
• How to Create List Message & Message with Reply ButtonInteractive messages in WhatsApp enhance the user experience by allowing customers to select options instead of typing responses. These messages help streamline chatbot interactions and make conversations more user-friendly. In WATI, you can create interactive messages within you…
• How to activate your chatbot using keyword based rulesThis guide explains how to automatically trigger a chatbot in Wati when a customer sends a specific keyword. By creating a keyword-based rule, you can start a chatbot whenever an incoming message matches the keyword you define. This helps you automate responses, guide customers t…
• How to collect data with Google Sheets in ChatbotsThe Wati Google Sheets Integration is a smart automation tool that connects your WhatsApp conversations in Wati with your data management in Google Sheets. It removes the need for manual data entry, minimizing errors and saving time by automatically transferring structured data f…
• How to configure a Fallback Message in ChatbotsA Fallback Message helps keep chatbot conversations on track when customers provide an unexpected response. You can configure the message and choose how many times it should be shown before the chatbot ends the session. This guide explains which chatbot nodes support fallback mes…
• How to create and build your first chatbot in WatiWati allows you to build chatbots that automatically handle customer conversations. You can create a chatbot from a template or start from scratch, then design its flow using different nodes like messages, questions, and conditions. This guide walks you through creating a chatbot…
• How to import and export chatbots in WatiIf you manage chatbots across multiple Wati accounts or environments, you can move a chatbot from one account to another using Wati's export and import features. First, export the chatbot from the source account as a JSON file. You can then import that JSON file into the target W…
• How to make a Backward ChatbotWhen building a chatbot with multiple options using Buttons or Lists, users may sometimes select more than one option, causing the chatbot to stop unexpectedly. To prevent this, you can use a default action to recall the chatbot's previous response, ensuring a smooth conversation…
• How to test your chatbot in WatiTesting your chatbot helps ensure it responds correctly and works as expected before interacting with real customers. Wati provides a Free Chatbot Testing feature that allows you to test chatbot flows using your own WhatsApp number or a test number. This guide explains how to set…
• How to troubleshoot Chatbots that don't trigger or stop unexpectedlyIf your chatbot doesn't start when expected or stops before completing its conversation, the issue is usually caused by an incorrect chatbot configuration, chat assignment, keyword rule, or flow setting. This guide explains the most common reasons why a chatbot may not trigger or…
• How to update contact attributes in chatbotsThe Update Attribute feature in the Wati chatbot builder allows you to automatically update contact attributes during a chatbot conversation. You can assign a fixed value or save information collected from users, such as product preferences, email addresses, or subscription detai…
• How to use Conditions in Chatbot BuilderConditions in the WATI Chatbot Builder allow you to create dynamic chatbot flows by branching conversations based on user responses. They help customize interactions, ensuring users receive relevant responses based on their inputs. This guide explains how to use conditions effect…
• How to use Subscribe and Unsubscribe nodes in Chatbot BuilderThe Subscribe and Unsubscribe actions in Wati’s Advanced Chatbot Builder allow businesses to manage user opt-ins for campaign messaging. These actions help control whether a user can receive future campaign messages. However, these features are only available on Pro and Business…
• How to use advanced features in Chatbot BuilderThe Advanced Chatbot Builder in Wati is available only in the Pro & Business plans. This feature allows you to create more complex chatbot workflows, automate responses, and integrate with external tools to enhance user interactions. With the Advanced Chatbot Builder, you can: -…
• How to use contact attributes and variables in Wati chatbotsWhen building a chatbot in Wati, you can collect information from contacts and use it later in the conversation or save it to their contact profile. This guide explains the difference between variables and contact attributes, and shows how to use them together in chatbots to coll…
• How to use the AI Assist node to collect informationThe Wati AI Assist node helps you collect and save a customer's information as a contact attribute during a chatbot conversation. You can use it to collect details such as an email address, phone number, or custom information like a delivery pincode or booking reference. This gui…
• How to use the Question Box in Wati Chatbot BuilderThe Question Box is one of the most commonly used elements in the Wati Chatbot Builder. It allows you to ask users questions, collect their responses, validate different types of input, and store answers for use later in your chatbot flow. This guide explains the different parts…
• How to use webhooks in Wati's Chatbot BuilderWebhooks in Wati's Chatbot Builder allow you to send and receive real-time data between your chatbot and external applications using GET or POST API requests. This feature enables dynamic chatbot interactions, such as fetching user details, verifying data, or integrating with thi…
• Understand chatbot performance with Chatbot AnalyticsChatbot Analytics helps you understand how your chatbots perform and identify opportunities to improve them. Instead of relying on a single automation count, you can view performance across all chatbots, see where contacts leave a flow, visualize customer journeys, and review ind…
• Understanding chatbot status updates in the Team inboxWati provides chatbot status updates in the Team inbox to help you track chatbot activity during conversations. These statuses show whether a chatbot has started, finished, expired, or was prevented from running. By understanding these status updates, your team can quickly monito…
• Understanding the Assign User and Assign Team chatbot nodesIn Wati's Advanced Chatbot Builder, you can assign a chat to a specific operator or team to streamline customer support and chatbot interactions. This guide explains when and how to use the Assign User and Assign Team nodes. Note: The Assign User and Assign Team chatbot nodes are…
• Using Chatbot Timer in WatiThe Chatbot Timer in WATI helps manage response wait times by setting up automated timeouts and reminders. It ensures that users respond within a specified time before the chatbot session expires. This guide explains how to enable and configure the Chatbot Timer effectively. Inst…