Summary
The Advanced Chatbot Builder in WATI is available only in the Pro & Business plans. This feature allows you to create more complex chatbot workflows, automate responses, and integrate with external tools to enhance user interactions. With the Advanced Chatbot Builder, you can:
Add and monitor up to 25 chatbots (compared to 10 in the standard plan).
Integrate with Google Sheets to send and collect customer data automatically.
Use advanced actions to customize chatbot behavior.
Note: Under the new 2025 Wati plans, the Pro and Business plans include unlimited chatbots, while the Growth Plan allows you to create up to 2 chatbots.
Instructions
Key Features
1. Subscribe and Unsubscribe
This action updates a contact's subscription status, determining whether they can receive broadcast messages from WATI.
2. Update Attribute
This action updates a contact's attributes, allowing you to track detailed customer information for future interactions.
3. Assign Agent and Assign Team
Assigns the current ticket to a specific agent or team to ensure seamless customer support handling.
4. Webhook
Enables chatbot workflows to send or receive data from external systems through webhooks.
5. Template Message
Allows you to send a pre-approved template message within a chatbot conversation.
6. Update Chat Status
Lets you change the status of a chat (e.g., Solved, Pending, Closed), helping manage ongoing conversations efficiently.
7. Trigger Chatbot
Triggers a new chatbot within an ongoing conversation, enabling dynamic workflows and multi-step automation.
8. Set Tags
Assigns tags to chats, making it easier to categorize and filter conversations in the Team Inbox.
9. Time Delay
Allows you to introduce a delay between chatbot messages or actions. The delay can range from 1 second to 10 minutes, creating a more natural interaction flow.
Conclusion
The Advanced Chatbot Builder in WATI provides powerful automation tools to enhance customer engagement and streamline chatbot workflows. By leveraging these advanced actions, you can create intelligent, efficient, and highly interactive chat experiences for your users.
Frequently Asked Questions (FAQs)
General Questions
What is the Advanced Chatbot Builder in WATI? → The Advanced Chatbot Builder is a feature available in the Pro & Business plans of WATI. It allows users to create complex chatbot workflows, automate responses, and integrate with external tools to enhance customer interactions.
How is the Advanced Chatbot Builder different from the Standard Chatbot Builder? → The Advanced Chatbot Builder supports up to 25 chatbots, whereas the Standard Chatbot Builder allows only 10. It also offers additional automation features such as webhook integration, chatbot triggers, and chat status updates.
Subscription and Access
Which WATI plans include the Advanced Chatbot Builder? → The Advanced Chatbot Builder is available only in the Pro & Business plans.
Can I upgrade my plan to access the Advanced Chatbot Builder? → Yes, you can upgrade to the Pro or Business plan to unlock the Advanced Chatbot Builder and its features.
Features and Functionality
What does the "Subscribe and Unsubscribe" action do? → This action updates a contact's subscription status, determining whether they can receive broadcast messages from WATI.
How does the "Update Attribute" feature work? → This feature allows you to modify a contact's attributes, helping you track detailed customer information for future interactions.
What is the purpose of the "Assign Agent and Assign Team" feature? → It automatically assigns a ticket to a selected agent or team, ensuring efficient customer support management.
How can I use webhooks in my chatbot? → Webhooks allow your chatbot to send or receive data from external systems, enabling integrations with third-party applications.
What is a Template Message in the chatbot? → A Template Message is a pre-approved message that can be sent within a chatbot conversation for quick and consistent responses.
What does "Update Chat Status" do? → This feature allows you to change the status of a chat (e.g., Solved, Pending, Closed) to help manage ongoing conversations effectively.
What happens when I use the "Trigger Chatbot" action? → This action initiates a new chatbot within an ongoing conversation, enabling dynamic workflows and automation.
How does the "Set Tags" feature help? → It allows you to categorize and filter chats efficiently by assigning tags to conversations, making them easier to manage in the Team Inbox.
What is the purpose of the "Time Delay" feature? → Time Delay introduces a pause between chatbot messages or actions, which can range from 1 second to 10 minutes, creating a more natural conversation flow.