Summary
The Subscribe and Unsubscribe actions in Wati’s Advanced Chatbot Builder allow businesses to manage user opt-ins for campaign messaging. These actions help control whether a user can receive future campaign messages. However, these features are only available on Pro and Business plans. This article explains when you can use Subscribe and Unsubscribe, what they do, and how to set them up in Wati’s Chatbot Builder.
Note:
Advanced Chatbot Builder is available in the Pro & Business Plan only.
Broadcasts are now Campaigns – same powerful features, updated name!
Instructions
Availability
The Subscribe and Unsubscribe actions are part of Wati’s Advanced Chatbot Builder, which is available only on the Pro and Business plans. If you're on a Regular plan, you can still build chatbots using these actions and save them. However, you won't be able to use them as Keyword Actions or Default Actions until you upgrade.
If you attempt to select these advanced chatbots for Keyword Action or Default Action on a Regular plan, Wati will prompt you to upgrade to access these features.
What Do Subscribe and Unsubscribe Do?
Subscribe
The Subscribe action updates the user's Allow Campaign attribute to Yes. This means the user has opted in to receive campaign messages (such as template messages) in the future.
Unsubscribe
The Unsubscribe action updates the user's Allow Campaign attribute to No. This means the user has opted out and will no longer receive campaign messages from your business.
How to Use Subscribe and Unsubscribe in Chatbot Builder
To use these actions in Wati’s Chatbot Builder:
Open the Advanced Chatbot Builder.
Select the Subscribe or Unsubscribe action icon.
Drag the icon into the chatbot flow.
Connect the action to a Step Node where the subscription status should change.
You can also connect it from the last node in your flow and select the appropriate action.
Save your chatbot configuration.
Once set up, users interacting with your chatbot will have their Allow Campaign status updated automatically based on their response.
Frequently Asked Questions (FAQs)
General questions
1. What are the Subscribe and Unsubscribe actions in Wati?
The Subscribe and Unsubscribe actions are features in Wati’s Advanced Chatbot Builder that let you control whether a user can receive future campaign messages.
2. What happens when a user is subscribed?
When a user is subscribed, their Allow Campaign attribute is set to Yes, allowing them to receive campaign and template messages.
3. What happens when a user is unsubscribed?
When a user is unsubscribed, their Allow Campaign attribute is set to No, and they will no longer receive campaign messages.
Availability and plans
4. Which Wati plans support Subscribe and Unsubscribe actions?
These actions are available only in the Pro and Business plans as part of the Advanced Chatbot Builder.
5. Can I create chatbots with these actions on a Regular plan?
Yes. You can build and save chatbots using these actions, but you cannot use them as Keyword Actions or Default Actions unless you upgrade.
Setup and usage
6. How do I add Subscribe or Unsubscribe actions to a chatbot?
You can drag the Subscribe or Unsubscribe action into your chatbot flow in the Advanced Chatbot Builder and connect it to the step where the user’s subscription status should change.
7. When does the user’s subscription status get updated?
The user’s Allow Campaign status is updated automatically when they interact with the chatbot step linked to the Subscribe or Unsubscribe action.
Campaign messaging
8. Do Subscribe and Unsubscribe actions affect campaign messages?
Yes. These actions determine whether a user can receive future campaign messages from your business.