The Advanced Chatbot Builder in Wati is available only in the Pro & Business plans. This feature allows you to create more complex chatbot workflows, automate responses, and integrate with external tools to enhance user interactions. With the Advanced Chatbot Builder, you can:

This action updates a contact's subscription status, determining whether they can receive campaign messages from Wati.

This action updates a contact's attributes, allowing you to track detailed customer information for future interactions.

Assigns the current ticket to a specific agent or team to ensure seamless customer support handling.

Enables chatbot workflows to send or receive data from external systems through webhooks.

Allows you to send a pre-approved template message within a chatbot conversation.

Lets you change the status of a chat (e.g., Solved, Pending, Closed), helping manage ongoing conversations efficiently.

Triggers a new chatbot within an ongoing conversation, enabling dynamic workflows and multi-step automation.

Assigns tags to chats, making it easier to categorize and filter conversations in the Team Inbox.

Allows you to introduce a delay between chatbot messages or actions. The delay can range from 1 second to 10 minutes, creating a more natural interaction flow.
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The Advanced Chatbot Builder in Wati provides powerful automation tools to enhance customer engagement and streamline chatbot workflows. By leveraging these advanced actions, you can create intelligent, efficient, and highly interactive chat experiences for your users.

The Advanced Chatbot Builder is a feature in Wati that lets you create more complex chatbot workflows, automate responses, and integrate with external tools to improve customer interactions.

The Advanced Chatbot Builder is available only in the Pro and Business plans.

Under the 2025 Wati plans, Pro and Business plans support unlimited chatbots, while the Growth plan allows up to 2 chatbots.

You can manage subscriptions, update contact attributes, assign agents or teams, trigger other chatbots, set tags, update chat status, send template messages, configure webhooks, and add time delays between actions.

Yes. You can use the Template Message action to send pre-approved WhatsApp template messages directly within a chatbot flow.

Yes. You can integrate with external systems using webhooks and connect with Google Sheets to automatically send or collect customer data.

This action allows you to route conversations to a specific agent or team, ensuring faster and more organized customer support handling.

The Trigger Chatbot action lets you start another chatbot within an ongoing conversation, enabling multi-step workflows and more dynamic automation.

Yes. The Time Delay action lets you add delays ranging from 1 second to 10 minutes between messages or actions to create a more natural conversation flow.

This action updates a contact’s subscription status and determines whether they are eligible to receive campaign messages from Wati.