Summary
The Trigger Chatbot feature in Wati’s Advanced Chatbot Builder allows you to trigger one chatbot from another. This helps in breaking down complex chatbot flows into smaller, more manageable chatbots, improving organization and efficiency. The Advanced Chatbot Builder is available only in the Pro & Business Plans. If you are on the Regular Plan, you can build and save chatbots with this feature, but you cannot use them in Keyword Actions or Default Actions unless you upgrade. When you attempt to do so, a pop-up will prompt you to upgrade.
Instructions
Advanced Chatbot Builder is available in the Pro & Business Plan only.
What Is the Trigger Chatbot Node?
The Trigger Chatbot node allows you to call another existing chatbot from within your current chatbot flow. This is useful for:
Creating modular chatbot designs by linking multiple chatbots together.
Managing long and complex chatbot conversations more efficiently.
Streamlining chatbot flows for better organization and user experience.
Important Notes:
You can only select an existing chatbot from the dropdown list.
You cannot select the current chatbot as the trigger.
How to Use the Trigger Chatbot Node
Follow these steps to add and configure the Trigger Chatbot node in Wati’s chatbot builder:
1. Open the Chatbot Builder
Go to Automation ⤑ Chatbot.
Open an existing chatbot or create a new one where you want to use the Trigger Chatbot node.
2. Add the Trigger Chatbot Node
In the left panel, select the Trigger Chatbot node.
Drag and place it within your chatbot flow.
3. Configure the Node
Click the ⋮ (three-dot icon) on the Trigger Chatbot node and select Edit.
From the dropdown list, select the chatbot you want to trigger.
Click Save to apply the changes. Your chatbot will now redirect users to the selected chatbot when the Trigger Chatbot node is activated.
Upgrading to Use Trigger Chatbot in Keyword & Default Actions
If you attempt to use an advanced chatbot (including the Trigger Chatbot feature) as a Keyword Action or Default Action while on the Regular Plan, you will receive an upgrade prompt. To enable this feature:
Upgrade to the Pro or Business Plan.
Once upgraded, you can freely use the Trigger Chatbot node in Keyword Actions or Default Actions. By leveraging the Trigger Chatbot node, you can build more dynamic, modular, and scalable chatbot experiences!
Frequently Asked Questions (FAQs)
General Questions
1. What is the Trigger Chatbot feature in Wati?
→ The Trigger Chatbot feature allows you to call another existing chatbot from within your current chatbot flow. This helps in organizing complex chatbot conversations by breaking them into smaller, manageable parts.
2. Why should I use the Trigger Chatbot node?
→ Using the Trigger Chatbot node can help you:
Create modular chatbot designs by linking multiple chatbots together.
Manage long and complex chatbot conversations more efficiently.
Streamline chatbot flows for better organization and user experience.
3. Can I trigger the same chatbot that contains the Trigger Chatbot node?
→ No, you cannot select the current chatbot as the trigger. You must choose a different chatbot from the dropdown list.
Availability and Plan Requirements
4. Is the Trigger Chatbot feature available on all plans?
→ No, the Trigger Chatbot feature is only available in the Pro and Business Plans. It is not accessible in the Regular Plan unless you upgrade.
5. What happens if I try to use the Trigger Chatbot feature on the Regular Plan?
→ You can build and save chatbots with the Trigger Chatbot node, but you will not be able to use them in Keyword Actions or Default Actions. A pop-up will prompt you to upgrade if you attempt to do so.
6. How do I upgrade to use the Trigger Chatbot feature?
→ To use the Trigger Chatbot feature in Keyword Actions or Default Actions, upgrade your Wati account to the Pro or Business Plan. After upgrading, you can use the feature without restrictions.
Configuration and Usage
7. How do I add a Trigger Chatbot node to my chatbot?
→ Follow these steps to add the Trigger Chatbot node:
Go to Automation ⤑ Chatbot.
Open an existing chatbot or create a new one.
In the left panel, select the Trigger Chatbot node.
Drag and place it within your chatbot flow.
Click the ⋮ (three-dot icon) on the node and select Edit.
From the dropdown list, choose the chatbot you want to trigger.
Click Save to apply the changes.
8. Can I use multiple Trigger Chatbot nodes in a single chatbot?
→ Yes, you can use multiple Trigger Chatbot nodes within a chatbot to redirect users to different chatbot flows based on the conversation's needs.
9. Will the chatbot user notice the transition between chatbots?
→ No, the transition between chatbots is seamless. The user will experience a continuous conversation without realizing they have been redirected to another chatbot.