Summary
A node in Wati's Chatbot Builder represents a step in your chatbot's workflow. Each chatbot consists of multiple nodes that determine the chatbot's actions based on user responses. Nodes help guide the conversation, trigger actions, and define the chatbot's logic. This article explains what nodes are, how they work, and the different types available based on your Wati plan.
Instructions
What is a Node?
A node is a step in a chatbot's workflow that determines what happens next based on user input. When a user triggers a chatbot by sending a keyword, the chatbot starts at the first node (starting node) and follows the defined conditions to move to the next node. For example:
If the user selects "Yes", the chatbot moves to the next node.
If the user selects "No", the chatbot exits the conversation. Nodes are connected using arrows, which indicate how the chatbot progresses through different conditions and responses.
Example
In the screenshot below, you can see four nodes in a chatbot named "Feedback For Using WATI". Each node represents a different step in the chatbot's flow. Additional nodes that follow are not displayed in the current screenshot.
Types of Nodes in Wati's Chatbot Builder
Wati offers different types of nodes depending on your subscription plan.
Wati Plans
Wati has two main subscription plans:
Standard Plan – Includes essential chatbot features.
Pro Plan – Includes advanced chatbot functionality with more powerful automation options.
Node Categories
Nodes in Wati’s Chatbot Builder are categorized based on the plan you are using:
1. Standard Nodes (Available in All Plans)
Users on both Standard and Pro plans can use the following basic chatbot nodes:
Send a Message – Sends a text message to the user.
Ask a Question – Collects input from the user.
Set a Condition – Determines the next action based on user responses.
2. Pro Nodes (Exclusive to the Pro Plan)
Users on the Pro Plan have access to additional, more powerful nodes that enhance chatbot automation. These include:
Operations Nodes
Perform advanced logic and automate tasks within the chatbot workflow.
Integration Nodes
Connect the chatbot to external services, databases, or APIs for enhanced functionality. These nodes help businesses automate complex processes, improve customer interactions, and streamline workflows within the chatbot.
Conclusion
Nodes are essential building blocks of Wati's Chatbot Builder, defining how your chatbot interacts with users. While Standard Nodes allow for basic chatbot interactions, Pro Nodes offer advanced features for businesses needing more automation and integrations. Understanding and using nodes effectively will help you create more efficient chatbot workflows.
Frequently Asked Questions (FAQs)
General Questions
What is a node in Wati's Chatbot Builder? → A node is a step in a chatbot's workflow that determines the chatbot’s actions based on user responses. Nodes help guide conversations, trigger actions, and define the chatbot's logic.
How do nodes work in a chatbot? → When a user triggers a chatbot by sending a keyword, the chatbot starts at the first node and follows predefined conditions to determine the next step. For example, if a user selects "Yes," the chatbot moves to the next node; if they select "No," the chatbot exits.
What are arrows in the chatbot workflow? → Arrows visually represent how nodes are connected and indicate the flow of conversation or actions based on different conditions.
Node Types and Availability
What types of nodes are available in Wati's Chatbot Builder? → There are two main categories of nodes:
Standard Nodes: Available in all plans. Includes "Send a Message," "Ask a Question," and "Set a Condition."
Pro Nodes: Available only in the Pro Plan. Includes advanced Operations Nodes and Integration Nodes.
What is the difference between Standard Nodes and Pro Nodes?
Standard Nodes provide essential chatbot functionalities, such as sending messages, collecting user input, and setting conditions.
Pro Nodes offer advanced features like automation, integrations with external services, and complex logic execution.
Can I use Pro Nodes in the Standard Plan? → No, Pro Nodes are available only in the Pro Plan. Users on the Standard Plan can only use Standard Nodes.
Subscription and Plan Details
Which Wati plans support chatbot nodes?
Standard Plan: Supports Standard Nodes.
Pro Plan: Supports both Standard and Pro Nodes.
Using Nodes Effectively
How can I use nodes to automate chatbot interactions? → By strategically placing nodes in a chatbot workflow, you can automate conversations, collect data, trigger different actions based on responses, and even integrate with third-party services (if using Pro Nodes).
Can I modify node connections after setting up a chatbot? → Yes, you can update the chatbot workflow at any time by adjusting node connections and conditions within the Chatbot Builder.