Summary
When a customer adds a product to their cart and places an order via WhatsApp, the "View sent cart" message is automatically sent. To send an automated reply for this message, you need to configure a Keyword Action in Wati.
This guide will walk you through the steps to set up an automation that triggers a reply when the "View sent cart" message is received.
Instructions
How to set up an automated reply message to trigger after a customer sends the "View sent cart" catalog message
Setting Up a Reply for the "View Sent Cart" Message
Follow these steps to automate a reply:
1. Access the Automation Settings
Log in to your Wati account.
Click on Automation in the top menu.
From the left-hand menu, select Keyword Action.
2. Add a New Keyword Action
Click on Add Keyword Action.
In the keyword field, enter:
#trigger_view_cart
Click Next.
3. Select and Save Your Reply Action
Choose the reply action you want to send when the "View sent cart" message is received.
Click Save to finalize the automation.
Important Notes
Only the keyword
#trigger_view_cartcan be used to trigger a reply for the "View sent cart" message. No other keyword will work.Make sure your selected reply action is appropriate for your customers.
By following these steps, you can ensure that customers receive an automated response after sending the "View sent cart" message, improving their shopping experience and engagement.
Frequently Asked Questions (FAQs)
General Questions
1. What is the "View sent cart" message?
→ The "View sent cart" message is automatically sent when a customer adds products to their cart and places an order through WhatsApp.
2. Why do I need to set up an automated reply for the "View sent cart" message?
→ Automating a reply ensures that customers receive a confirmation or relevant information immediately after placing an order, improving their shopping experience.
Setup and Configuration
3. Where can I find the Keyword Action settings in Wati?
→ You can find it under Automation in the top menu of your Wati account. Then, select Keyword Action from the left-hand menu.
4. What keyword should I use to trigger a reply for the "View sent cart" message?
→ You must use the keyword #trigger_view_cart. No other keyword will work.
5. Can I customize the reply action for the "View sent cart" message?
→ Yes, you can choose any reply action you prefer when setting up the automation.