Summary
A Set is a collection of product items in your catalog, making it easier for customers to browse specific groups of products. This guide will walk you through:
How Sets work in Wati
Where Sets appear in automation and chatbot builder
Step-by-step instructions to create a Set in your catalog
Want to add multiple catalogs? You can achieve this by adding multiple sets.
Instructions
Understanding Sets in Your Catalog
Sets help you organize products into groups, making it more convenient for customers to find relevant items. Once you create Sets in your catalog, they will:
Appear in the Reply Action and Keyword Action areas when setting up keyword-based automation.
Be available in the Chatbot Builder to send as catalog messages.
Where to Find Sets in Wati
Reply & Keyword Actions – When setting up a keyword response, your created Sets will be available in the reply action settings.
Chatbot Builder – You can use the Sets node to send a Set as a catalog message.
Go to Chatbot Builder in Wati.
Select the Sets node from the left menu.
Double-click the node and choose the Set you want to send.
Important Notes About Sets
Default Set: When you create a catalog, a default Set named "All Products" is automatically generated, containing all products in your catalog.
Display Limit: When a Set is sent as a catalog message, only 30 items from the Set will be shown to the customer.
Discount Information: Discounts cannot be displayed in the catalog. Instead, you can mention the discounted price in the product description.
How to Create a Set in Your Catalog
Follow these steps to create a Set in Facebook Commerce Manager:
Step 1: Open Your Catalog
Go to Facebook Commerce Manager.
Select the catalog you want to update.
Step 2: Navigate to Sets
From the left menu, click Sets.
Step 3: Create a New Set
Click the Create Set button in the top-right corner.
Choose how you want to create the Set:
Using Filters – Automatically group items based on specific criteria.
Manually Selecting Items – Choose individual products to include in the Set.
Step 4: Add Items to the Set
If you choose Manually Selecting Items, enter a name for your Set.
Select the products you want to include.
Click Create to save the Set.
Step 5: Verify the Created Set
The newly created Set will now appear in the Sets section of your catalog.
Video Tutorial
Watch this video for a step-by-step guide:
By organizing products into Sets, you enhance your customer's shopping experience and improve automation in Wati.
Frequently Asked Questions (FAQs)
General Questions
1. What is a Set in Wati?
→ A Set is a collection of product items in your catalog, making it easier for customers to browse specific product groups.
2. Why should I use Sets in my catalog?
→ Sets help customers find relevant products more easily. They also allow you to group items for targeted automation and chatbot responses in Wati.
Using Sets in Wati
3. Where can I find my created Sets in Wati?
→ Your Sets will appear in two places:
Reply & Keyword Actions – When setting up keyword responses, you can select a Set in the reply action settings.
Chatbot Builder – You can use the Sets node to send a Set as a catalog message.
4. How do I use a Set in the Wati Chatbot Builder?
→ To use a Set in the chatbot:
Go to Chatbot Builder in Wati.
Select the Sets node from the left menu.
Double-click the node and choose the Set you want to send.
Creating and Managing Sets
5. How do I create a new Set in my catalog?
→ You can create a new Set in Facebook Commerce Manager by following these steps:
Open your catalog in Facebook Commerce Manager.
Click Sets in the left menu.
Click Create Set and choose whether to use filters or manually select items.
If manually selecting, name your Set and select the products you want to include.
Click Create to save it.
6. Can I edit a Set after creating it?
→ Yes, you can modify a Set in Facebook Commerce Manager by selecting it and updating the included products.
7. Is there a default Set in my catalog?
→ Yes, when you create a catalog, a default Set called "All Products" is automatically created. It contains all the items in your catalog.
Limitations and Best Practices
8. How many products can be displayed in a Set when sent as a catalog message?
→ When a Set is sent as a catalog message, only 30 items from the Set will be shown to the customer.
9. Can I display discounts in my catalog?
→ No, discounts cannot be directly shown in the catalog. Instead, you can mention the discounted price in the product description.
10. Can I use Sets to automate keyword-based replies?
→ Yes, you can use Sets in the Reply Action and Keyword Action settings to automate responses based on customer interactions.