Collection

Catalog

14 articles

• How can I configure a checkout process for catalog orders using the Wati Chatbot Builder?This article will guide you through the simple steps to set up a checkout flow for catalog orders in just minutes using the Wati Chatbot Builder.
• How can I gather customer order details from catalog orders and store them in Google Sheets?If you've set up a checkout flow for your WhatsApp Catalog orders, you might want to store order details automatically for easy tracking and management. This guide will show you how to collect order details using Google Sheets in Wati's chatbot builder. Instructions Before You Be…
• How can I set up online payment collection for catalog orders using the Razorpay payment gateway?Watch the video below to learn how to set up online payments for catalog orders using the WATI Chatbot Builder:
• How to Add Required Fields for Sending Catalog MessagesTo successfully send catalog messages, you need to ensure that your product items in the catalog contain specific required fields. If you are a business selling in India, additional mandatory fields must be included. This guide outlines the required fields, troubleshooting steps,…
• How to Create and Use Sets in Your CatalogA Set is a collection of product items in your catalog, making it easier for customers to browse specific groups of products. This guide will walk you through: - How Sets work in Wati - Where Sets appear in automation and chatbot builder - Step-by-step instructions to create a Se…
• How to Group Product Variants in Your Catalog Using Google SheetsGrouping product variants in your catalog helps improve product organization and customer experience. By using the item_group_id field in Google Sheets, you can link related product variants, such as different sizes or colors, under a single product listing. This guide explains h…
• How to Send Catalog Messages Using Wati ChatbotWith WATI, you can send product catalogs to customers using the chatbot feature. This guide walks you through setting up a chatbot to send catalog messages, whether as product sets or individual product items. Instructions Setting Up a Chatbot to Send Catalog Messages Follow thes…
• How to Sync New Products and Sets in the CatalogsIf you’ve added new products or created new sets in your WhatsApp Catalog, you need to sync them in Wati to ensure they appear correctly in your chatbot and catalog setup. Wati provides a Sync button that updates the latest catalog data with a single click. Instructions When to U…
• How to enable auto checkout and collect payment for my catalog orders?Auto checkout simplifies the ordering process for your WhatsApp Catalog customers by allowing them to provide their address and complete payments directly within WhatsApp. This feature, currently in Beta for India and available on Pro and Business Plans, helps reduce drop-offs ca…
• How to send Catalog Messages Using Keyword Actions in WatiIn WATI, you can automate catalog messages using keyword actions. This allows customers to receive specific product sets from your WhatsApp Catalog when they send a predefined keyword. This guide walks you through setting up a keyword action to send a catalog message. Instruction…
• How to set up and enable WhatsApp Catalog in WatiWati allows you to send product catalogs through WhatsApp, making it easier for customers to browse and purchase your products. To set up the Catalog feature, you need to enable Commerce in Wati, create a catalog in Facebook Commerce Manager, connect it to your WhatsApp Business…
• Trigger an automated reply after a customer sends the “View sent cart” catalog messageWhen a customer adds a product to their cart and places an order via WhatsApp, the "View sent cart" message is automatically sent. To send an automated reply for this message, you need to configure a Keyword Action in Wati. This guide will walk you through the steps to set up an…
• Understanding Item Variants in Your CatalogVariants allow you to showcase different versions of the same product in your catalog, making it easier for customers to view and select options. For example, if you sell a T-shirt in multiple colors and sizes, you can group these variations under a single product listing. This g…
• Viewing and Managing Catalog OrdersThe Orders page in Wati allows you to view and manage all the orders received through your WhatsApp Catalog. It provides key details such as customer information, order contents, and cart value, helping you track and process orders efficiently. Instructions What Information is Av…