Summary
Wati allows you to send product catalogs through WhatsApp, making it easier for customers to browse and purchase your products. To set up the Catalog feature, you need to enable Commerce in Wati, create a catalog in Facebook Commerce Manager, connect it to your WhatsApp Business Account (WABA), assign Wati as a catalog partner, and connect the catalog to Wati. This guide walks you through the setup process step by step.
Instructions
Steps to Set Up the Catalog Feature in Wati
Follow these 5 steps to create and connect your catalog.
1. Enable the Catalog feature in Wati
Before you begin, enable the Commerce feature in Wati:
Log into your Wati account.
Select Commerce in the main menu.
You will be redirected to the Catalog Setup page, where you can complete the steps to enable the Catalog feature.
2. Create a catalog in Facebook Commerce Manager
Before you can use a catalog in Wati, you need to create one in Facebook Commerce Manager.
You can create a catalog in either of these ways:
Using Google Sheets: Watch the video on how to create a catalog using Google Sheets.
Using Shopify: Watch the video on how to create a catalog using Shopify.
Important for businesses in India: If you sell products in India, your catalog must include certain mandatory fields and specifications.
3. Connect your catalog to your WhatsApp Business Account
After creating your catalog, connect it to your WhatsApp Business Account:
Go to Business Settings in Facebook Commerce Manager.
Select WhatsApp Account under Business Settings.
Select your WhatsApp account and click Settings.
In the left panel, select Catalog.
From the dropdown menu, select the catalog you want to connect to your WhatsApp Business Account.
Click Submit.
4. Assign Wati as a catalog partner
To allow Wati to manage your catalog:
Go to Business Settings in Facebook Business Manager.
In the left menu, under Data Sources, select Catalogs.
Select your catalog from the list.
Click Assign Partner.
Select Assign Partner by Business ID.
Enter Wati's Business ID:
272761826427695.Grant Manage Catalog permissions.
Click Next.
5. Enter your Catalog ID in Wati
Finally, connect your catalog to Wati:
Copy the Catalog ID from your Facebook Business Settings page.
Open your Wati account.
Navigate to Commerce in the top menu.
Enter the Catalog ID.
Click Connect.
Your catalog is now connected to Wati and ready to use.
Troubleshooting: "Failed to get catalog" error
If you see the "Failed to get catalog" error, the catalog may not be connected to your WhatsApp phone number in your WhatsApp Business Account (WABA).
To resolve this:
Open your WABA settings, go to WhatsApp Manager.
Navigate to Catalog.
Select the catalog you want to connect.
Click Connect to link the catalog to your WhatsApp phone number.
After connecting the catalog, return to Wati and try again.
Frequently Asked Questions (FAQs)
Catalog Setup
1. What is the Catalog feature in Wati?
The Catalog feature allows you to send product catalogs through WhatsApp so customers can browse and purchase products.
2. How do I enable the Catalog feature in Wati?
Log in to your Wati account, select Commerce from the main menu, and open the Catalog Setup page to complete the setup.
3. How can I create a catalog for Wati?
You can create a catalog in Facebook Commerce Manager using either Google Sheets or Shopify.
4. What are the catalog requirements for businesses in India?
Businesses that sell products in India must include certain mandatory fields and specifications in their catalogs.
Connect the Catalog to WhatsApp
5. How do I connect my catalog to my WhatsApp Business Account?
In Facebook Commerce Manager, go to Business Settings > WhatsApp Account, select your WhatsApp account, and click Settings. In the left panel, select Catalog, choose the catalog you want to connect, and click Submit.
6. How do I assign Wati as a catalog partner?
In Facebook Business Manager, go to Business Settings > Data Sources > Catalogs and select your catalog. Click Assign Partner, select Assign Partner by Business ID, and enter Wati's Business ID: 272761826427695. Grant Manage Catalog permissions and click Next.
7. How do I connect my catalog to Wati?
Copy the Catalog ID from your Facebook Business Settings page. Then open Wati, go to Commerce, enter the Catalog ID, and click Connect.
Troubleshooting
8. What does the "Failed to get catalog" error mean?
The "Failed to get catalog" error may occur when the catalog is not connected to your WhatsApp phone number in your WhatsApp Business Account (WABA).
9. How do I fix the "Failed to get catalog" error?
Open your WABA settings and go to WhatsApp Manager > Catalog. Select the catalog you want to connect and click Connect to link the catalog to your WhatsApp phone number. After connecting the catalog, return to Wati and try again.