Summary
If you’ve added new products or created new sets in your WhatsApp Catalog, you need to sync them in Wati to ensure they appear correctly in your chatbot and catalog setup. Wati provides a Sync button that updates the latest catalog data with a single click.
Instructions
When to Use the Sync Button
Use the Sync button when:
You add new products to your WhatsApp Catalog.
You create new sets in your Catalog.
You need to update the latest Catalog data in Wati.
Where to Find the Sync Button
You can find the Sync button in two places:
Catalog Section – While setting up Keyword-based responses, look for the Sync button to update catalog items.
Wati Chatbot Builder – When using Set & Product nodes, the Sync button ensures new items are available for chatbot automation.
How to Sync Your Catalog in Wati
Go to the Catalog Section in Wati.
Click the Sync button.
Wait 5 minutes before using the Sync button again (to prevent frequent sync requests).
Important Notes
The Sync button updates newly added products and sets in Wati.
Once you click Sync, you must wait 5 minutes before syncing again.
By keeping your catalog in sync, you ensure a seamless experience for your customers and chatbot automation.
Frequently Asked Questions (FAQs)
General Questions
What does the Sync button do in Wati?
→ The Sync button updates newly added products and sets from your WhatsApp Catalog into Wati, ensuring they are available for chatbot automation and keyword-based responses.
When should I use the Sync button?
→ You should use the Sync button whenever you:
Add new products to your WhatsApp Catalog.
Create new sets in your Catalog.
Need to refresh your Catalog data in Wati.
Where can I find the Sync button in Wati?
→ The Sync button is available in two places:
Catalog Section – While setting up keyword-based responses.
Wati Chatbot Builder – When using Set & Product nodes.
Usage and Restrictions
How long do I need to wait before using the Sync button again?
→ After clicking the Sync button, you must wait 5 minutes before you can use it again.
Why is there a 5-minute wait time between syncs?
→ The waiting period prevents frequent sync requests, ensuring system stability and efficient catalog updates.
Does syncing affect my existing catalog items?
→ No, syncing only updates new products and sets. Existing items remain unchanged.
What happens if I don’t sync my catalog after adding new products?
→ If you don’t sync, newly added products and sets won’t appear in Wati’s chatbot and keyword-based responses.