This guide explains how to use predefined variables in the Wati Shopify app when creating automated WhatsApp template messages. These variables help personalize your messages by automatically pulling the store details, customer information, and order-related links. This article walks you through the available variables, how to use them in message templates, and specific instructions for adding dynamic URLs in buttons.

Predefined variables in the Wati Shopify app allow you to insert dynamic content into your automated WhatsApp messages. These variables automatically fetch relevant information from your Shopify store, like customer names, order numbers, tracking URLs, and more.

You can use these variables when creating template messages for:

Here's a list of predefined variables available in the Wati Shopify app:

Follow these steps to use predefined variables in your template messages:

The selected variable will be inserted into your message and replaced with real customer data when the message is sent.

Some variables generate a short link (like http://s.wati.io/12345) when sent in the message body. These include:

These links are automatically shortened for better readability.

Partial variables are specially designed for adding dynamic URLs in the Call-to-Action (CTA) buttons of your template message.

Always add https://s.wati.io/ before the variable name when using it in a button URL.

Example:

https://s.wati.io/####{{abandoned_checkout_url_partial_variable}}

| Partial Variable | Purpose | |----|----| | abandoned_checkout_url_partial_variable | Checkout URL for abandoned cart CTA button | | order_status_url_partial_variable | Order status page URL for CTA button | | cod_confirm_url_partial_variable | COD confirmation link for CTA button | | cod_cancel_url_partial_variable | COD cancellation link for CTA button | | tracking_url_partial_variable | Shipment tracking link for CTA button | | catalog_checkout_url_partial_variable | Catalog checkout link for CTA button |

See the screenshot below for an example of how to apply the partial variable in a template message.

order_status_url_partial_variable

cod_confirm_url_partial_variable

cod_cancel_url_partial_variable

→ Predefined variables are placeholders that automatically pull customer or order-specific information from your Shopify store into your automated WhatsApp messages.

→ You can use predefined variables in your template message body or in CTA (Call-to-Action) buttons within the Wati Shopify app.

→ You can display customer details like their first name (####{{first_name}}), last name (####{{last_name}}), and order details like order number (####{{order_number}}) or total price (####{{total_price}}).

→ Yes, you can use variables like ####{{tracking_url}} for the tracking link, ####{{tracking_company}} for the shipping provider name, and ####{{tracking_number}} for the shipment number.

→ abandoned_checkout_url is used in the message body to provide a direct clickable link.→ abandoned_checkout_url_partial_variable is specifically for CTA buttons and must be combined with https://s.wati.io/ to create the full link.

→ While creating or editing a template message in Wati, click on Add Variable and select the appropriate variable from the Shopify section.

→ Yes, any URL variable added to the message body (like ####{{order_status_url}} or ####{{tracking_url}}) will automatically be shortened when sent to the customer.

→ Add the partial variable in this format:https://s.wati.io/####{{partial_variable_name}}This is required to correctly generate dynamic links in buttons.

→ The common partial variables for buttons include:

→ The button link will not generate properly, and the customer may see an incomplete or broken link.

→ Yes, it's recommended to use a mix of text variables for personalization and button variables for actions like viewing an order or tracking a shipment.

→ No, Wati automatically shortens URLs used in the message body. However, partial variables in buttons require you to prepend https://s.wati.io/ manually.