Collection

Integrating Shopify

31 articles

• Additional custom parameters available in Wati Shopify appIf you are using the Wati Shopify App with a Pro or Business plan, you get access to additional customer details, known as custom parameters. These extra parameters help your team view key customer information directly within the Team Inbox, making it easier to offer personalized…
• Getting Started with Shopify Customer IntelligenceShopify Customer Intelligence automatically syncs your Shopify customer and order data into Wati's Customer Data Platform (CDP). It enriches customer profiles with commerce insights that help you understand buying behavior, create targeted customer segments, personalize marketing…
• How customer profile sync works between Shopify and WatiKeep your customer data accurate, consistent, and ready for action with bi-directional Shopify integration in Wati. This feature automatically syncs new customers, profile updates, tags, and consent preferences between both platforms in real time. With everything aligned, you can…
• How to accept KPay payments for Shopify Catalog ordersKPay Checkout allows Shopify merchants to accept payments for WhatsApp Catalog orders while automatically syncing successful orders to Shopify. Once configured, customers can browse your Shopify catalog on WhatsApp, complete their purchase using KPay, and have their order created…
• How to add or import your Shopify Contacts into WatiWant to bring your Shopify customers into Wati so you can message them on WhatsApp? This guide explains two easy methods to import your Shopify contacts into Wati - using a batch upload for many contacts at once or adding them manually one by one. Follow these simple steps to get…
• How to create customer segments with Shopify Customer IntelligenceShopify Customer Intelligence helps you create dynamic customer segments using customer profiles, purchase behavior, and commerce insights from your Shopify store. Instead of targeting customers using only basic information, you can group them based on how they shop, how much the…
• How to display product images in shopify automated messagesWant to make your Shopify automated messages on WhatsApp more engaging? This guide will show you how to add product images to your Abandoned Cart, Cash on Delivery, and Order Confirmation messages using Wati. It’s a simple process that helps your customers visualize their purchas…
• How to enable Checkout Flow for Shopify Catalog ordersWant to make it easier for your customers to complete their orders on WhatsApp? With the Shopify Catalog Checkout feature in Wati, your customers can browse your product catalog and complete their checkout directly on your Shopify store. This guide will walk you through the steps…
• How to enable WhatsApp Pay checkout for Shopify catalog ordersWant to let your customers complete their Shopify catalog orders directly through WhatsApp Pay? This guide walks you through how to set up WhatsApp Pay checkout in your Wati Shopify app - from syncing your Shopify catalog to connecting your payment gateway. Instructions Follow th…
• How to fix abandoned checkout messages when using third-party checkout providers on ShopifyIf you use a third-party checkout provider like Gokwik, Shopflo, or Zecpe with your Shopify store, Wati may not automatically send abandoned checkout messages. This happens because these providers bypass Shopify’s default checkout flow. This guide explains why it happens and show…
• How to include discount coupons in Shopify automated messagesWati allows you to add discount coupons to your Shopify automated messages to encourage customers to complete their purchases or reward them after a sale. This guide explains how to include discount coupons in three types of automated messages: - Abandoned Recovery - Order Confir…
• How to integrate and use the Wati Shopify app (with Wati paid account)This guide explains how to integrate your Shopify store with Wati and make the most of its powerful features. With the Wati Shopify app, you can add a WhatsApp chat icon to your store, send automated messages to customers, showcase your product catalog, and view message analytics…
• How to set up cash on delivery automated messages in Wati's Shopify AppWant to avoid fake Cash On Delivery (COD) orders on your Shopify store? Wati’s Shopify app lets you automatically send WhatsApp messages to customers who choose COD as their payment method. These messages ask customers to confirm or cancel their order - so you only fulfill orders…
• How to set up opt-in popups available in Wati Shopify appOpt-in popups are a powerful way to collect WhatsApp numbers and email addresses from your website visitors. With the Wati Shopify app, you can easily enable different types of opt-in popups to engage visitors, recover abandoned carts, and start conversations on WhatsApp. This gu…
• How to track ROI for campaigns in the Wati Shopify appThis guide explains how you can track or measure the Return on Investment (ROI) for your WhatsApp campaigns using the Wati Shopify app. ROI tracking helps you measure the performance of your campaigns by showing how many users placed orders after receiving your message. This arti…
• How to try Shopify integration during your trial periodWant to explore the Wati Shopify app before committing to a paid plan? This guide explains how you can try the Wati Shopify app in the trial environment, either by installing it directly from the Shopify App Store or by signing up on the Wati website. It also outlines the feature…
• How to use Ask Wati in the Shopify Analytics DashboardAsk Wati is an AI-powered assistant built into the Shopify Analytics Dashboard that helps you understand your WhatsApp and RCS marketing performance using natural language. Instead of manually searching through reports, you can ask questions about your analytics and receive insta…
• How to use Shopify Customer Intelligence in campaigns and automationsShopify Customer Intelligence helps you deliver more relevant and personalized customer experiences by using customer segments in campaigns and automation workflows. After customer data has been synchronized and segments have been created, you can target the right audience with t…
• How to use Shopify Page Viewed, Product Viewed, and Customer Created TriggersWati now supports additional Shopify automation triggers that let you create automations based on customer browsing activity and lifecycle events. You can automatically engage customers when they view a page, view a product, or when a new customer profile is created in Shopify. T…
• How to use advanced automations for Shopify in WatiShopify Advanced Automations in Wati allow Shopify merchants to automatically recover abandoned checkouts and communicate with customers across multiple messaging channels such as WhatsApp, Rich Communication Services (RCS), and Short Message Service (SMS). Once this feature is e…
• How to use the Shopify analytics dashboard in WatiThe Shopify Analytics Dashboard in Wati helps you measure the performance of automated Shopify messages sent through channels like WhatsApp, SMS, and RCS. It gives you visibility into message delivery, customer engagement, spend, conversions, and revenue generated through Wati au…
• List of available variables for Shopify automated messages in WatiWati's Shopify app lets you create automated WhatsApp messages for your customers. To personalize these messages, you can use predefined variables. These variables automatically pull customer or order information from your Shopify store and display them in your messages. This art…
• Shopify segment sync and WhatsApp campaign targeting in WatiTurn your Shopify segments into ready-to-use WhatsApp audiences inside Wati. With automatic segment sync, your customer groups stay updated in real time, so you can instantly view members, understand their details, and launch targeted campaigns -without exporting lists or rebuild…
• Understanding Add to Cart and Abandonment Checkout recovery automated messagesWati supports two types of abandonment recovery for Shopify: Add to Cart Recovery and checkout abandonment recovery. Although both help recover lost sales, they target different stages of the customer's purchase journey and have different eligibility requirements. Add to Cart Rec…
• Understanding Cash on Delivery and abandoned cart analytics in the Shopify appThe Wati Shopify App provides useful analytics to help Shopify store owners measure the performance of their automated messages. This article explains where to find these analytics and what each metric means for both Abandoned Cart and Cash on Delivery (COD) messages. Instruction…
• Understanding advanced automations for Shopify in WatiShopify Advanced Automations in Wati allow merchants to automatically send the right message to customers through the most effective channel, including WhatsApp, RCS, and SMS. These automation rules can be triggered by Shopify events and configured based on factors such as custom…
• Understanding built-in automation rule: Cart recovery automation in WatiCart Recovery helps you recover lost sales by automatically sending reminder messages to customers who add items to their cart but do not proceed to checkout. Using channels like WhatsApp, Rich Communication Services (RCS), and Short Message Service (SMS), you can re-engage custo…
• Understanding built-in automation rule: Checkout recovery automation for US customers using RCSWhen Shopify Advanced Automations are enabled in Wati, the system automatically creates built-in rules that are ready to use. These rules are pre-configured with messaging sequences, channel settings, and stop conditions so you can start engaging customers immediately. You can re…
• Understanding built-in automation rule: Checkout recovery automation with WhatsAppWhen Shopify Advanced Automations are enabled in Wati, the system automatically creates built-in rules to help recover abandoned checkouts. These rules are pre-configured with messaging sequences, channel settings, and stop conditions so you can start engaging customers immediate…
• Using predefined variables in Wati Shopify app Template MessagesThis guide explains how to use predefined variables in the Wati Shopify app when creating automated WhatsApp template messages. These variables help personalize your messages by automatically pulling the store details, customer information, and order-related links. This article w…
• Why are my Cash on Delivery(COD) messages not sending in Shopify?If your Cash on Delivery (COD) confirmation messages are not being sent from the Wati Shopify App, this guide will help you troubleshoot and fix the issue. We’ll walk you through the essential settings to check in your Shopify store to ensure everything is set up correctly for CO…