Summary

This guide walks you through connecting your Wati account to Eber, enabling real-time, personalized customer engagement on WhatsApp. By following these instructions, you can seamlessly integrate Wati with Eber, automate notifications, and foster stronger customer relationships.

Credits: Original help article by Eber.

Introduction

Wati helps small to medium-sized businesses grow through real-time, personalized customer engagement on WhatsApp. By using the WhatsApp Business API, Wati provides easy-to-use software that allows businesses to automate notifications and integrate seamlessly with their existing systems, fostering stronger customer relationships and driving growth and efficiency.

Follow the step-by-step instructions below to get started and ensure a smooth setup process between Wati and Eber.

Prerequisites

Before you begin, ensure you have the following:

On Wati's side:

A Wati account connected to your Meta business account.
A valid phone number linked to your Wati account.
Approved template messages set up in Wati.
Access to Wati's API Docs page.
Access to your Access Token and Tenant ID.
- Tenant ID can be found via your Wati Client ID.
- The Access Token can be found in the API Docs page.

On Eber's side:

A valid Eber account.
Administrative rights to add new apps and integrations.

Setting up the Connection

Sign in to your Eber account.
Navigate to Integrations: Go to Apps, then under the Categories section, select Integrations. Search for Wati and click Enable.

Add a New Connection: Once enabled, go to Settings and click Add New Connection. You can input your preferred name for the connection.

Fill in Credentials: On the new Wati connector page, fill in the following credentials:
- Wati Tenant ID: This ID is the same as your Wati Client ID.
- Wati Access Token: Get the Access Token from Wati's API Docs page.
  - The Access Token will look similar to this example:
```
Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6Ik...
```
  - Copy and paste the Access Token without the "Bearer" text. In the example above, your copied Access Token should look like this:
```
eyJhbGciOiJIUzI1NiIsInR5cCI6Ik...
```

Connect: Click Connect. You've now successfully connected Wati and Eber.

Set up Message Templates: Now, configure Message Templates for the Events on your Eber Wati Connector. Eber currently supports two events: Reward Claimed and Welcome. Select the message template (that you've already created in Wati) for each event.

Registering the Webhook

A webhook allows one system to send real-time data to another system as soon as an event occurs. It’s an efficient way for applications to communicate and trigger actions in response to specific events, without constantly checking for updates.

In this case, the webhook triggers a message template to be sent to targeted members automatically when a specific event (reward claimed or welcoming a new member) occurs in Eber.

Copy the Webhook URL: Copy the Webhook URL from the Eber Connector page after you've successfully connected.
Go to Wati's Webhook Page: In Wati, navigate to the Webhook page and click Add Webhook.

Paste and Enable: Paste the Webhook URL and click Enable.

Select Events: Choose the events that will trigger corresponding actions, such as updating message delivery statuses on Eber.

Save: Click Save, and you’re all set!

Frequently Asked Questions (FAQs)

General questions

1. What is the purpose of connecting Wati to Eber?

Connecting Wati to Eber allows businesses to automate WhatsApp notifications for specific events, enabling real-time, personalized customer engagement.

2. Who can set up the Wati and Eber integration?

Anyone with admin access to a valid Wati and Eber account can set up the integration by following the step-by-step instructions.

Prerequisites

3. What do I need from Wati before setting up the integration?

You need:

A Wati account connected to your Meta business account.
A valid phone number linked to your Wati account.
Approved template messages.
Access to your Wati API Docs page.
Your Wati Access Token and Tenant ID.

4. What do I need from Eber before setting up the integration?

You need:

A valid Eber account.
Administrative rights to manage apps and integrations.

5. Where can I find my Wati Access Token and Tenant ID?

Both are available in your Wati API Docs page. The Tenant ID is the same as your Client ID. The Access Token should be copied without the "Bearer" prefix.

Integration setup

6. How do I enable the Wati integration in Eber?

In your Eber account, go to Apps → Categories → Integrations, search for Wati, and click Enable.

7. What information do I need to add a new Wati connection in Eber?

You need to enter:

A connection name.
Your Wati Tenant ID.
Your Wati Access Token (excluding the "Bearer" prefix).

8. What events are supported by the Eber Wati Connector?

Eber currently supports:

Reward Claimed: Sends a WhatsApp message when a user claims a reward.
Welcome: Sends a welcome message when a new user registers.

9. How do I configure message templates for events?

After connecting Wati and Eber, select a pre-approved message template in Wati for each supported event in the Eber Wati Connector settings.

Webhook configuration in Wati

10. What is the role of a webhook in this integration?

The webhook allows Eber to send real-time event data to Wati, triggering automated WhatsApp messages for supported events.

11. How do I register a webhook in Wati?

Copy the Webhook URL from the Eber connector page.
In Wati, go to the Webhook page and click Add Webhook.
Paste the URL, click Enable, select the appropriate events, and then click Save.