Summary
Wati and Eber are powerful customer communication platforms that, when integrated, offer businesses a complete WhatsApp automation and team inbox management solution. This article outlines how this integration streamlines customer engagement, automates responses, and manages multi-channel communications.
Credits: Original help article by Eber.
Introduction
Wati and Eber work together to provide businesses with powerful WhatsApp automation and team inbox management capabilities. This combination enables organizations to streamline their customer engagement, automate responses, and manage multi-channel communications effectively.
Use Cases
Here are a few ways you can leverage the Wati and Eber integration:
Customer Support Operations: Handle customer inquiries efficiently with automated responses for common questions, structured ticket management, and seamless agent handovers for complex issues.
Marketing Campaigns: Run targeted marketing campaigns through WhatsApp broadcasts, engage customers with personalized promotional content, and track campaign performance through detailed analytics.
Sales Process Automation: Streamline lead qualification with automated chatbots, manage sales pipelines through structured conversations, and convert prospects with timely follow-ups and personalized engagement.
Integration Capabilities
This section describes the key integration features between Eber and Wati. The integration enables automated data synchronization and event handling between the two systems.
Member Profile Management
The integration handles user data synchronization through API endpoints, ensuring consistent user profiles across both platforms. Currently supported events include:
Rewards Claimed Events
Triggers: When users claim rewards in Eber.
Action: Automatically updates user-profiles and sends WhatsApp notifications via Wati.
Welcome Events
Triggers: Upon new user registration in Eber.
Action: Creates or updates the user profile in Wati and sends automated welcome messages.
User Synchronization
The system maintains data consistency by automatically creating corresponding Wati profiles for all Eber users. Any updates to user data in Eber are automatically reflected in Wati.
Contact Information Management
User information updates are managed through Wati's Contact Management API, ensuring synchronized contact details and metadata across both platforms.
Rewards System Integration
The rewards redemption process integrates with both platforms, enabling automated WhatsApp notifications.
Frequently Asked Questions (FAQs)
General questions
1. What is the Wati and Eber integration?
→ The Wati and Eber integration connects two customer communication platforms to provide a complete WhatsApp automation and team inbox management solution. It helps businesses streamline customer engagement, automate responses, and manage multi-channel communications.
2. What types of businesses can benefit from this integration?
→ Any business that communicates with customers over WhatsApp—especially for support, marketing, or sales—can benefit from this integration.
Use cases
3. How does the integration support customer support operations?
→ It enables automated responses to common questions, structured ticket management, and smooth handovers to agents for more complex issues.
4. Can I run marketing campaigns using the integration?
→ Yes, you can send targeted WhatsApp broadcasts, and personalized promotional messages, and track campaign performance through analytics.
5. How does it help with sales process automation?
→ The integration supports automated lead qualification, structured sales conversations, and personalized follow-ups to help convert prospects efficiently.
Integration features
6. How are user profiles synchronized between Wati and Eber?
→ The integration uses API endpoints to automatically sync user data. Any changes made in Eber are reflected in Wati, keeping profiles consistent across both platforms.
7. What happens when a user claims a reward in Eber?
→ The system updates the user's profile and sends a WhatsApp notification through Wati.
8. What is triggered when a new user registers in Eber?
→ A new or updated user profile is created in Wati, and an automated welcome message is sent via WhatsApp.
9. How is contact information kept up to date?
→ The integration uses Wati's Contact Management API to ensure that contact details and metadata remain consistent across both systems.
10. Is the rewards system integrated with WhatsApp notifications?
→ Yes, when a user redeems a reward, the integration automatically triggers a WhatsApp notification through Wati.