Summary
When customers claim rewards in Eber, you can automatically send them WhatsApp confirmations via Wati. This guide shows how to set up instant reward claim notifications, improving engagement and reducing manual work.
Credits: Original help article by Eber.
Instructions
Key Benefits
Instant updates: Customers get WhatsApp confirmations immediately after claiming rewards.
Better experience: No more waiting—they know their reward is secured right away.
Saves time: Automated messages replace manual follow-ups.
Direct engagement: WhatsApp’s high open rates ensure messages are seen.
Before You Start
You’ll need:
An active Wati integration with Eber.
A pre-approved WhatsApp message template in Wati’s portal (for reward claims).
The template configured in Eber’s Wati connector.
Step-by-step guide: Setting up your rewards claim message in the Wati connector
1. Start by making sure your message template is approved
Set up your rewards claim message template in the Wati connector.
Head over to the Wati portal and check that your rewards claim message is approved under "Template Messages".
2. Customer opens the Rewards tab in Eber
This can be done either in the mobile app or the web app.
3. Customer chooses a reward
They pick the reward they want—whether it’s free or paid.
4. Customer clicks “Claim” and then “Confirm”
This confirms they want to go ahead with claiming the reward.
5. The system takes over from here
Once confirmed, the system automatically sends a WhatsApp message using the Wati connector.
6. Customer gets a WhatsApp confirmation
They’ll receive a message letting them know their reward claim was successful.
Pro Tips
Keep templates fresh: Update message content seasonally or for new reward types.
Monitor delivery: Check the Wati dashboard for failed messages.
Test regularly: Claim test rewards to verify the system works.
Next Steps
Add more templates: Create variations for different reward tiers (e.g., discounts vs. freebies).
Track engagement: Use Wati’s analytics to see open/response rates.
Gather feedback: Ask customers if the WhatsApp notifications are helpful.
Frequently Asked Questions (FAQs)
General questions
1. What does the reward claim integration between Eber and Wati do?
→ It sends automatic WhatsApp confirmations to customers immediately after they claim a reward in Eber.
2. Why should I use this integration?
→ It improves the customer experience by providing instant confirmations, saves time by eliminating manual follow-ups, and increases message visibility through WhatsApp’s high open rates.
Setup requirements
3. What do I need before setting up reward claim notifications?
→ You need:
An active Wati integration with Eber
A pre-approved WhatsApp message template in Wati
The message template configured in Eber’s Wati connector
4. Where do I check if my reward claim message template is approved?
→ You can check approval status under the "Template Messages" section in the Wati portal.
How it works
5. How does the reward claim process trigger a WhatsApp message?
→ After a customer claims a reward in Eber (via the mobile app or web app), the system uses the Wati connector to automatically send a WhatsApp confirmation message.
6. What happens when a customer claims a reward?
→ Here’s what takes place:
Customer selects a reward and confirms the claim.
Eber sends the user’s data to Wati.
Wati sends a pre-configured WhatsApp confirmation message.
The customer receives the message instantly.
Optimization tips
7. How can I improve message effectiveness?
→ Update your templates seasonally, personalize them based on reward types, and monitor message delivery performance through the Wati dashboard.
8. How can I make sure the system is working correctly?
→ Regularly test by claiming sample rewards and verifying that WhatsApp confirmations are delivered as expected.
9. Can I track customer engagement with these messages?
→ Yes, use Wati’s analytics tools to monitor open rates and response trends.
10. Should I ask for customer feedback on this feature?
→ Yes, gathering feedback helps you understand if the WhatsApp notifications are helpful and where you can improve.