Summary

Here's a guide on how to connect your payment gateway (currently supporting Razorpay and PayU for businesses in India) with WhatsApp. This integration allows you to seamlessly collect payments for your catalog orders through WhatsApp.

InfoWarningTip

Note: Before you begin, make sure you have set up your catalog and auto-checkout features.

Instructions

Prerequisites

A WhatsApp Business Account (WABA).
A catalog set up in your Wati account.
Auto checkout enabled.
An account with either Razorpay or PayU (for businesses in India).

Step-by-Step Guide

Step 1: Navigate to the Integration Page in Wati

Go to the Integration page in your Wati account.
Select WhatsApp Pay and follow the instructions.

Step 2: Access WhatsApp Manager on Meta

The Wati integration page provides general instructions to set up the integration from the Meta side. This will redirect you to the WhatsApp Manager on Meta.

Step 3: Add a New Configuration in WhatsApp Manager

In your WhatsApp Manager, find the option to add a New configuration.

Select the payment gateway your business uses (Razorpay or PayU).
Click "Next".

Fill in the required details:

WABA ID: Your WhatsApp Business Account ID.
Configuration Name: Choose a descriptive name for your configuration.
Relevant industry/purpose codes: Select the appropriate codes for your business.

Click "Next".

Enter your Facebook account password to confirm and proceed.

Step 4: Connect with Your Payment Gateway

You will be redirected to your selected payment gateway's website (Razorpay or PayU).

Log in to your payment gateway account.
Confirm the connection with WhatsApp.

Congratulations! Your payment gateway account is now successfully connected to WhatsApp.

Step 5: Copy the Payment Configuration Name

Return to your WhatsApp Manager.

Copy the Payment configuration name you just created.

Step 6: Finalize the Setup in Wati

Go back to the WhatsApp Pay integration page in Wati.
In Setup Step 2, paste the WhatsApp Payment Configuration Name you copied.
Select the corresponding payment gateway (Razorpay or PayU) from the dropdown menu.
Click "Save changes".

Step 7: Enable Payment Configuration in Auto Checkout

Navigate to your Auto checkout settings.
Select the payment configuration you want to use.

Here’s a quick video walkthrough for you to check out:

You are now all set to collect payments for your catalog orders directly through WhatsApp!

Frequently Asked Questions (FAQs)

General Questions

1. Which payment gateways are supported for WhatsApp integration?

→ Currently, we support Razorpay and PayU for businesses in India.

2. What do I need to set up before connecting my payment gateway?

→ Ensure you have set up your catalog and auto-checkout features in your WhatsApp Business Account.

Setup and Configuration

3. Where do I start the payment gateway connection process?

→ Begin by navigating to the "Integration" page in your Wati account and selecting "WhatsApp Pay."

4. What information do I need to provide in the WhatsApp Manager?

→ You'll need to provide your WABA ID, a configuration name, and the relevant industry/purpose codes for your business.

5. Why do I need to enter my Facebook account password during the setup?

→ Entering your Facebook account password is a security measure to confirm and authorize the connection.

6. How do I finalize the setup after connecting my payment gateway in WhatsApp Manager?

→ Copy the Payment configuration name from your WhatsApp Manager, return to the "WhatsApp Pay" integration page in your Wati, paste the configuration name, and save the changes.