Summary
Connecting your Instagram account to Wati allows you to manage Instagram direct messages (DMs) from the Wati Team Inbox, automate responses, and streamline customer communication. This guide walks you through the process of connecting your Instagram account to Wati.
Instructions
Before you begin
Before connecting Instagram to Wati, make sure you have completed all required setup steps.
You can review the prerequisite checklist directly within Wati during the connection process.
Note: Instagram integration is available on all Wati plans.
Connect your Instagram account
Step 1: Open the Instagram channel settings
Log in to your Wati account.
Go to Settings > Channels > Messenger.
Click Get Started.
Step 2: Review and confirm prerequisites
Review the prerequisite checklist displayed on the screen.
Expand each item to view additional setup instructions if needed.
Select Yes to confirm that all prerequisites have been completed.
Click Connect Instagram.
Step 3: Sign in to Facebook and Instagram
Sign in using the Facebook account that has Admin access to the Facebook Page linked to your Instagram account.
Sign in to the Instagram account you want to connect to Wati.
Step 4: Select your Business Portfolio and Facebook Page
Select the Business Portfolio that contains the Instagram account you want to connect.
Choose only one Business Portfolio.
Keep the Opt in to current businesses only option selected.
Select the Facebook Page linked to your Instagram account.
Choose only one Facebook Page.
Keep the Opt in to current pages only option selected.
Step 5: Select your Instagram account
Select the Instagram account you want to connect.
Choose one or multiple Instagram accounts.
Keep the Opt into current Instagram accounts only option selected.
Step 6: Grant permissions
Review the permissions requested by Wati.
Click Save to grant access and continue.
Step 7: Verify the connection
Wait for the success message to appear.
Click Got It to complete the setup.
Verify that Instagram is connected
After the connection is successful, your Instagram account will be connected to Wati.
To test the connection:
Scan the QR code displayed on the confirmation screen.
Send a test message to your Instagram business account.
Open the Wati Team Inbox and verify that the message appears successfully.
You can now manage Instagram conversations directly from Wati.
Frequently Asked Questions (FAQs)
General
1. What can I do after connecting Instagram to Wati?
After connecting Instagram to Wati, you can manage Instagram conversations from Wati, automate responses, and streamline customer communication through the Wati Team Inbox.
2. Is Instagram integration available on all Wati plans?
Yes. Instagram integration is available on all Wati plans.
3. Do I need to complete any setup before connecting Instagram to Wati?
Yes. You must complete all required prerequisites before connecting Instagram to Wati. The prerequisite checklist can be reviewed directly within Wati during the connection process.
Connection Requirements
4. Which Facebook account should I use when connecting Instagram to Wati?
You should sign in using the Facebook account that has Admin access to the Facebook Page linked to the Instagram account you want to connect.
5. Which Instagram account should I use during the connection process?
You should sign in to the Instagram account that you want to connect to Wati.
Account Selection
6. How many Business Portfolios and Facebook Pages can I select during the connection process?
You can select only one Business Portfolio and one Facebook Page during the Instagram connection process.
7. Can I connect multiple Instagram accounts to Wati?
Yes. During the account selection step, you can choose one or multiple Instagram accounts to connect to Wati.
Permissions and Verification
8. Why does Wati request permissions during the Instagram connection process?
Wati requests permissions to access the selected Instagram account and complete the integration. These permissions must be approved to continue with the connection process.
9. How can I verify that my Instagram account is connected successfully?
After the connection is complete, a success message will appear in Wati. You can also send a test message to your Instagram business account and verify that it appears in the Wati Team Inbox.