Summary
Connecting your Facebook Messenger account to Wati allows you to manage Messenger conversations directly from the Wati Team Inbox. Once connected, your team can view and respond to Messenger messages without switching between platforms.
Note: If you're on the Wati Business plan, you can connect and manage multiple Facebook Messenger accounts from a single Wati account. To learn more, click here.
Instructions
Follow these steps to connect your Facebook Messenger account to Wati.
Before you begin
Make sure you have:
Access to your Wati account.
Admin access to the Facebook Page you want to connect.
Completed any prerequisites shown during the connection process.
Connect Facebook Messenger
Step 1: Open the Messenger channel settings
Log in to your Wati account.
Go to Settings > Channels > Messenger.
Step 2: Start the connection process
Click Get Started.
Review the prerequisites checklist.
Confirm that each prerequisite has been completed by selecting Yes.
Step 3: Sign in to Facebook
Click Connect Messenger.
Sign in using the Facebook account that has Admin access to the Facebook Page you want to connect.
Step 4: Select your Facebook Page
Choose the Facebook Page you want to connect to Wati.
Select only one Facebook Page to continue.
Step 5: Grant permissions
Review the permissions requested by Wati.
Click Save to grant access and continue.
Complete the setup
After the connection process is complete, a success message will appear in Wati.
Your Facebook Messenger account is now connected, and you can start managing Messenger conversations directly from the Wati Team Inbox.
Frequently Asked Questions (FAQs)
General
1. What can I do after connecting Facebook Messenger to Wati?
After connecting Facebook Messenger to Wati, you can manage Messenger conversations directly from the Wati Team Inbox. Your team can view and respond to Messenger messages without switching between platforms.
2. Can I connect multiple Facebook Messenger accounts to one Wati account?
Yes. Customers on the Wati Business plan can connect and manage multiple Facebook Messenger accounts from a single Wati account.
Requirements
3. What do I need before connecting Facebook Messenger to Wati?
Before connecting Facebook Messenger to Wati, you need:
Access to your Wati account.
Admin access to the Facebook Page you want to connect.
Completion of any prerequisites shown during the connection process.
Connection Process
4. Which Facebook account should I use to connect Facebook Messenger to Wati?
You should sign in using the Facebook account that has Admin access to the Facebook Page you want to connect to Wati.
5. How many Facebook Pages can I select during the connection process?
You can select only one Facebook Page during the Facebook Messenger connection process.
6. Why does Wati request Facebook permissions during setup?
Wati requests permissions to access and manage Facebook Messenger messages for the connected Facebook Page. These permissions must be granted to complete the connection process.
After Connection
7. How do I know if my Facebook Messenger account was connected successfully?
After the connection process is completed, a success message appears in Wati confirming that the Facebook Messenger account has been connected successfully.
8. Where will Facebook Messenger conversations appear after the account is connected?
After Facebook Messenger is connected, Messenger conversations appear in the Wati Team Inbox, where your team can manage and respond to messages.