Summary
WATI's Automation Feature allows you to create rules that trigger automatic replies based on keyword matching. This helps in responding to customer inquiries quickly and efficiently without manual intervention. WATI supports two types of keyword matching:
Exact Keyword Matching – The reply is triggered only when the message matches the keyword exactly.
Fuzzy Keyword Matching – The reply is triggered even if the keyword appears within a longer message. This guide explains how to use keyword-based automation to streamline your responses.
Instructions
Setting Up Keyword-Based Automation
Follow these steps to configure automation rules in WATI:
1. Access the Automation Feature
Log in to your WATI account.
Navigate to Automation Rules in the settings menu.
Click Create New Rule to set up a keyword-based reply.
2. Choose the Keyword Matching Type
Exact Keyword Matching – The automation will trigger only when the received message matches the keyword exactly (e.g., "Pricing" triggers a response, but "What is the pricing?" does not).
Fuzzy Keyword Matching – The automation will trigger even if the keyword is part of a longer message (e.g., "What is the pricing?" still triggers the "Pricing" keyword response).
3. Define Your Reply Rule
Enter the keyword that should trigger the response.
Select whether to use Exact or Fuzzy matching.
Type the automated response message.
Click Save to activate the rule.
4. Test the Automation
Send a message containing the keyword to your WATI number.
Verify that the correct automated response is sent.
Video Guide
For a step-by-step walkthrough, watch the video below:
By using keyword-based automation, you can enhance customer engagement and reduce response time, ensuring a smooth communication experience.
Frequently Asked Questions (FAQs)
General Questions
What is keyword-based automation in WATI? → Keyword-based automation in WATI allows you to create rules that trigger automatic replies when a specific keyword is detected in a message.
What is the difference between Exact Keyword Matching and Fuzzy Keyword Matching?
Exact Keyword Matching triggers a reply only when the message exactly matches the specified keyword.
Fuzzy Keyword Matching triggers a reply even if the keyword appears within a longer message.
Can I use multiple keywords for a single automation rule? → No, each automation rule is based on a single keyword. However, you can create multiple rules for different keywords to cover various scenarios.
Setup and Configuration
How do I enable keyword-based automation in WATI?
Log in to your WATI account.
Navigate to Automation Rules in the settings menu.
Click Create New Rule and define your keyword and reply.
Can I edit or delete an existing automation rule? → Yes, you can edit or delete existing automation rules by going to the Automation Rules section in WATI and selecting the rule you want to modify or remove.
How do I test if my keyword automation is working? → Send a message containing the keyword to your WATI number and check if the correct automated response is triggered.
Limitations and Best Practices
What happens if a message contains multiple keywords from different rules? → WATI will trigger the automation rule for the first matching keyword in the message.
Can keyword automation be used in group chats? → No, keyword-based automation only works for direct messages, not group chats.
How can I ensure better accuracy when using Fuzzy Keyword Matching? → To avoid false triggers, use distinct keywords and test different message variations to refine your automation setup.