Summary
This guide simplifies tailoring automated responses to specific keywords in Wati. Follow these steps to create rules that automatically respond to incoming messages containing your chosen keywords.
Instructions
Creating Automated Responses for Keywords
Wati makes it easy to set up automated responses that are triggered by specific keywords in incoming messages. Here's how to get started:
1. Navigate to Automation Rules: Go to your Automation page and select Rules in the left-hand menu.
2. Create a New Rule: Click the Create Rules button in the top right corner.
3. Select a Trigger: Choose the appropriate trigger based on the channel you're using:
4. For WhatsApp, select "New WhatsApp message is received."
5. For other channels like Instagram, select the corresponding Instagram trigger.
6. Name Your Rule: Give your rule a descriptive and meaningful name. This helps you identify it easily later.
7. Add a Filter (Keywords): This is where you define the keywords that will trigger the rule.
Select "Incoming message matches keyword(s)" as the condition.
Choose your matching method (e.g., exact match, contains) and type in your keywords. Separate multiple keywords as required by the matching method (e.g. comma-separated).
8. Add an Action (Automated Response): Now, define the action that will be taken when a keyword is matched.
Select the type of action you want to perform. For example, you can choose to send a welcome message back to the customer.
If you don't see any pre-made replies in your library, create some in the Reply Material tab on the left.
9. Advanced Rule Configuration (Optional): You can create more complex rules by combining multiple filter conditions. This allows you to target different customer segments with specific keywords. For instance, you can add conditions to your filter to target only VIP customers based on their contact attributes.
10. Activate and Save: Finally, turn the rule On and save your changes. Now, your keyword rule is live, and Wati will automatically respond whenever someone sends you a message containing your specified keyword(s).
Frequently Asked Questions (FAQs)
General questions
1. What are automated keyword responses in Wati?
→ Automated keyword responses in Wati allow you to send predefined replies when an incoming message contains specific keywords you've set up.
2. Where can I create keyword-based automation rules in Wati?
→ Go to the Automation page in Wati and select Rules from the left-hand menu.
3. What trigger should I use for WhatsApp messages?
→ For WhatsApp, select the trigger "New WhatsApp message is received" when creating your rule.
4. Can I set up keyword responses for other channels besides WhatsApp?
→ Yes, Wati supports keyword-based automation for other channels like Instagram. Choose the appropriate trigger based on the channel.
5. How do I add keywords to trigger an automated response?
→ In the rule setup, add a filter by selecting "Incoming message matches keyword(s)" and then enter your keywords using the specified matching method.
6. What are the keyword matching methods available?
→ You can choose different matching methods such as exact match or contains, depending on how you want the keywords to trigger the response.
Creating automated responses
7. How do I define the automated response in Wati?
→ After setting the keyword filter, add an action to your rule. For example, you can set it to send a welcome message back to the customer.
8. Can I use pre-made replies for keyword responses?
→ Yes, you can use pre-made replies from your Reply Material library. If none are available, you can create new replies from the Reply Material tab.
Advanced configuration
9. Can I create rules with multiple conditions?
→ Yes, Wati allows you to combine multiple filter conditions to create advanced rules targeting specific customer segments.
10. How can I target specific customer segments with keyword rules?
→ You can add conditions based on contact attributes, such as targeting only VIP customers, when configuring your filter.
Activation and management
11. How do I activate and save my keyword rule?
→ Once you finish setting up the rule, turn the toggle to On and save your changes. Your rule will then be active and respond automatically to messages containing your specified keywords.