Summary
This help article provides step-by-step instructions on how to access and use the WhatsApp Manager in your Facebook Business Suite. It covers everything from logging into your Facebook Business Suite, navigating through the various sections, verifying your admin status, checking your WABA ID (WhatsApp Business Account ID), and finally accessing the WhatsApp Manager itself. The article also includes a brief overview of what the WhatsApp Manager offers and links to a tutorial video for further assistance.
Instructions
Accessing the WhatsApp Manager may seem daunting initially, but it's quite straightforward. Let's break down the steps together.
Step-by-Step Guide
Login into Your Facebook Business Suite
Open your web browser and navigate to Facebook Business Manager.
Log in using your Facebook account credentials.
Navigate to Business Settings
After logging in, you’ll see a menu on the left-hand side.
Click on "All Tools" and then select "Business Settings".
Access WhatsApp Accounts
Once inside Business Settings, scroll down until you find the “WhatsApp Accounts” option.
Click on it to proceed.
Check Your Access Level
By default, only admins can access this section.
To verify your admin status:
Go to Users -> People and select your name from the list of users.
If you are not an admin, ask someone who is - for assistance.
View WhatsApp Accounts
You will see all your WhatsApp accounts listed here.
Click on any account to check its WABA ID (WhatsApp Business Account ID).
To find out if there's a connection between your WhatsApp and WATI accounts, reach out to the support team.
Open WhatsApp Manager
After confirming you have access, click on “Settings” within the Facebook Business Manager.
From the settings menu, select "WhatsApp Manager".
What is the WhatsApp Manager?
The WhatsApp Manager allows you to manage your business’s WhatsApp account more efficiently by providing detailed insights and features. Here are some key functionalities:
Manage Contacts: Keep track of your customer database and segment them for better targeting.
Send Messages: Send targeted messages to specific groups or individual contacts directly from the manager.
Monitor Performance: See how your message campaigns perform, including open rates, click-through rates (CTR), and more.
Watch a Tutorial
Frequently Asked Questions (FAQs)
Access & Permissions
Why can't I see the "WhatsApp Accounts" option in Business Settings? The "WhatsApp Accounts" option is typically only visible to users with admin access. Ensure you have the necessary permissions or consult with an admin for assistance.
How do I check if I have admin access? To verify your admin status, navigate to Users -> People, select your name, and check if you are listed as an admin.
What should I do if I don't have admin access? If you are not an admin, reach out to someone with admin privileges in your Facebook Business Manager to proceed or grant you access.
Finding Information
Where can I find my WABA ID (WhatsApp Business Account ID)? Your WABA ID is located under the WhatsApp account name after clicking on a WhatsApp account listed under "View WhatsApp Accounts".
How do I determine if my WhatsApp account is connected to WATI (Walmart AI)? To find out if there's a connection between your WhatsApp account and WATI, it's best to contact the support team for assistance.
WhatsApp Manager Functionality
What can I do with the WhatsApp Manager? The WhatsApp Manager allows you to efficiently manage your business's WhatsApp account. Key functionalities include managing contacts, sending messages, and monitoring performance.
Troubleshooting
I followed the steps but still can't access the WhatsApp Manager. What should I do? Double-check that you've followed each step correctly and that you have the necessary admin access. If issues persist, consult the tutorial video or contact Facebook Business Support.