Summary
This help article provides step-by-step instructions on how to access and use the WhatsApp Manager in your Facebook Business Suite. It covers everything from logging into your Facebook Business Suite, navigating through the various sections, verifying your admin status, checking your WABA ID (WhatsApp Business Account ID), and finally accessing the WhatsApp Manager itself. The article also includes a brief overview of what the WhatsApp Manager offers and links to a tutorial video for further assistance.
Instructions
Accessing the WhatsApp Manager may seem daunting initially, but it's quite straightforward. Let's break down the steps together.
Step-by-Step Guide
Login into Your Facebook Business Suite
Open your web browser and navigate to Facebook Business Manager.
Log in using your Facebook account credentials.
Navigate to Business Settings
After logging in, you’ll see a menu on the left-hand side.
Click on "All Tools" and then select "Business Settings".
Access WhatsApp Accounts
Once inside Business Settings, scroll down until you find the “WhatsApp Accounts” option.
Click on it to proceed.
Check Your Access Level
By default, only admins can access this section.
To verify your admin status:
Go to Users -> People and select your name from the list of users.
If you are not an admin, ask someone who is - for assistance.
View WhatsApp Accounts
You will see all your WhatsApp accounts listed here.
Click on any account to check its WABA ID (WhatsApp Business Account ID).
To find out if there's a connection between your WhatsApp and WATI accounts, reach out to the support team.
Open WhatsApp Manager
After confirming you have access, click on “Settings” within the Facebook Business Manager.
From the settings menu, select "WhatsApp Manager".
What is the WhatsApp Manager?
The WhatsApp Manager allows you to manage your business’s WhatsApp account more efficiently by providing detailed insights and features. Here are some key functionalities:
Manage Contacts: Keep track of your customer database and segment them for better targeting.
Send Messages: Send targeted messages to specific groups or individual contacts directly from the manager.
Monitor Performance: See how your message campaigns perform, including open rates, click-through rates (CTR), and more.
Frequently Asked Questions (FAQs)
Access and navigation
1. How do I access the WhatsApp Manager in Facebook Business Suite?
You can access it by opening Facebook Business Manager, going to Business Settings, and selecting WhatsApp Manager from the settings menu.
2. Where do I find the Business Settings section?
After logging into Facebook Business Manager, click All Tools in the left-hand menu and then select Business Settings.
3. How do I locate the WhatsApp Accounts section?
Inside Business Settings, scroll down until you see WhatsApp Accounts and click on it to view your linked accounts.
Permissions and account access
4. Do I need to be an admin to access WhatsApp Accounts?
Yes, only admins can access the WhatsApp Accounts section by default.
5. How can I check if I am an admin?
Go to Users → People, select your name, and check your assigned permissions.
6. What should I do if I am not an admin?
You’ll need to contact someone who already has admin access and request the necessary permissions.
WABA details and linked accounts
7. Where can I find my WABA ID?
You can view your WABA ID by opening WhatsApp Accounts in Business Settings and selecting the account you want to review.
8. How do I know if my WhatsApp account is connected to my Wati account?
If you’re unsure, you can reach out to the support team for confirmation.
Using the WhatsApp Manager
9. What can I do inside the WhatsApp Manager?
You can manage contacts, send targeted messages, and monitor the performance of your campaigns.
10. Can I send messages directly from the WhatsApp Manager?
Yes, you can send messages to specific groups or individual contacts from within the manager.
11. Does the WhatsApp Manager provide performance insights?
Yes, you can track metrics like open rates and click-through rates to understand how your campaigns are performing.