Summary
Accidentally removed Wati from the Partners list in your WhatsApp Business Account (WABA) settings? No problem. This guide shows you how to add Wati back in Meta Business Manager so Wati can access your account and send WhatsApp messages on your behalf.
If you’re connecting your number to Wati for the first time, you do not need to do this manually. Wati is added automatically during the Embedded Signup process. These steps are only required if Wati was removed by mistake.
Why this is important
Wati needs partner access to your WABA to:
Send WhatsApp messages
Manage templates
Access account settings required for messaging
If Wati is not listed under Partners, messaging through Wati will not work.
Important notes
This process applies only to MM Lite API (non-CoEx) WABAs.
For CoEx WABAs, if partner access is removed, you must redo the entire CoEx Embedded Signup (ES) flow from the beginning. Partner access cannot be restored manually in this case.
If you’re unsure whether your account is connected via CoEx or MM Lite API, contact Wati Support for help.
Instructions
Steps to add Wati back as a partner
Step 1: Log in to your Meta Business Portfolio
Go to Meta Business Manager
Sign in using your regular Facebook account
Make sure this account has access to the correct business portfolio
Step 2: Open your WhatsApp Business Account settings
Navigate to WhatsApp Accounts
Select the correct WABA
Click Partners
Important: Choose the same WABA where Wati was previously added.
Step 3: Start partner assignment
Click Assign Partner
Step 4: Enter Wati’s Business Manager ID
Use:
272761826427695
Step 5: Grant permissions
Enable Full control
This is required for Wati to send messages and manage your WhatsApp account
Step 6: Confirm
Click Assign
You’re done! Wati is now added back as a partner.
What to do after adding Wati as a partner
After you add Wati back as a partner in Meta Business Manager, you still need one final step to fully restore access.
Contact Wati Support using the help widget available in your Wati Team Inbox. You can also reach out using the widget available in our help center.
Share your WABA details
Our team will verify the partner access and complete the remaining setup
Once this is done, your messaging services will work normally again.