Summary
Accidentally removed Wati from the Partners list in your WhatsApp Business Account (WABA) settings? No problem. This guide shows you how to add Wati back in Meta Business Manager so Wati can access your account and send WhatsApp messages on your behalf.
If you’re connecting your number to Wati for the first time, you do not need to do this manually. Wati is added automatically during the Embedded Signup process. These steps are only required if Wati was removed by mistake.
Why this is important
Wati needs partner access to your WABA to:
Send WhatsApp messages
Manage templates
Access account settings required for messaging
If Wati is not listed under Partners, messaging through Wati will not work.
Important notes
This process applies only to MM Lite API (non-CoEx) WABAs.
For CoEx WABAs, if partner access is removed, you must redo the entire CoEx Embedded Signup (ES) flow from the beginning. Partner access cannot be restored manually in this case.
If you’re unsure whether your account is connected via CoEx or MM Lite API, contact Wati Support for help.
Instructions
Steps to add Wati back as a partner
Step 1: Log in to your Meta Business Portfolio
Go to Meta Business Manager
Sign in using your regular Facebook account
Make sure this account has access to the correct business portfolio
Step 2: Open your WhatsApp Business Account settings
Navigate to WhatsApp Accounts
Select the correct WABA
Click Partners
Important: Choose the same WABA where Wati was previously added.
Step 3: Start partner assignment
Click Assign Partner
Important: If the Assign Partner button is greyed out, redo the WhatsApp number connection process in Wati by following the CoEx setup steps. This automatically adds and assigns Wati as a partner.
Important: Disconnect your WhatsApp Business app first
Before reconnecting your WhatsApp number to Wati using WhatsApp Coexistence (CoEx), you must disconnect the number from the WhatsApp Business app.
Open the WhatsApp Business mobile app and go to Settings > Account > Business Platform > Disconnect.
Log in to your Wati account.
Go to Settings > Channel Status > Change Account/Number.
Skip the 2FA step.
Select CoEx and follow the on-screen instructions.
For more detailed guidance, see How to connect your WhatsApp number to Wati via WhatsApp Coexistence (CoEx).
Step 4: Enter Wati’s Business Manager ID
Use:
272761826427695
Step 5: Grant permissions
Enable Full control
This is required for Wati to send messages and manage your WhatsApp account
Step 6: Confirm
Click Assign
You’re done! Wati is now added back as a partner.
What to do after adding Wati as a partner
After you add Wati back as a partner in Meta Business Manager, you still need one final step to fully restore access.
Contact Wati Support team.
Share your WABA details
Our team will verify the partner access and complete the remaining setup
Once this is done, your messaging services will work normally again.
How to verify if WABA access revoked for Wati
To verify whether Wati is removed from your WABA or WABA access has been revoked for Wati:
Check the top-right corner of your Wati account for the Connected indicator.
If your WhatsApp number is visible under Connected, the WABA is connected to Wati.
If your WhatsApp number is not visible under Connected, Wati does not currently have access to the number. This can happen when WABA access has been revoked.
Note: The Channel Status page may still show Your number is well connected even when WABA access has been revoked. If the number is missing from the Connected section in the top-right corner, follow the steps to restore Wati's access to your WABA.
Frequently Asked Questions (FAQs)
WABA Partner Access
1. Why does Wati need partner access to my WhatsApp Business Account?
Wati needs partner access to your WhatsApp Business Account (WABA) to send WhatsApp messages, manage templates, and access the account settings required for messaging.
2. What happens if Wati is not listed under Partners in my WABA?
If Wati is not listed under Partners, messaging through Wati will not work.
3. Do I need to manually add Wati as a partner when connecting my number for the first time?
No. Wati is added automatically during the Embedded Signup process when you connect your number to Wati for the first time. Manual partner assignment is only required if Wati was removed by mistake.
4. Which WABAs can be used to manually add Wati as a partner?
The manual partner assignment steps apply only to MM Lite API (non-CoEx) WABAs.
5. Can I manually restore Wati's partner access for a CoEx WABA?
No. If partner access is removed from a CoEx WABA, you must redo the entire CoEx Embedded Signup flow from the beginning. Partner access cannot be restored manually.
Verifying WABA Access
6. How can I check whether Wati has access to my WABA?
Check the Connected indicator in the top-right corner of your Wati account. If your WhatsApp number is visible under Connected, the WABA is connected to Wati.
7. Can Wati show a number as connected after WABA access has been revoked?
Yes. The Channel Status page may still show Your number is well connected even when WABA access has been revoked. If the WhatsApp number is missing from the Connected section in the top-right corner of your Wati account, Wati does not currently have access to the number.