Summary
After submitting your documentation for business verification, you can check your verification status in the Security Centre under Business Settings. If Meta requires additional information, they will provide reasons why your business could not be verified. This guide outlines common issues and how to resolve them to successfully complete the verification process.
Instructions
How to Check Your Business Verification Status
Go to Business Settings in your Meta Business account.
Navigate to the Security Centre.
Look for your Business Verification Status.
If Meta requests additional information, follow their instructions to re-submit your documentation.
Common Reasons for Verification Issues and How to Fix Them
1. Unsupported Document Type
Ensure you submit an accepted document type from Meta’s list of supported documents.
Use government-issued documents that validate your business’s legal name and address.
If using phone verification, provide a document that confirms your business phone number.
2. Self-Filed Documents Are Not Accepted
Meta does not accept documents that have been self-filed without an official signature or seal.
Upload an approved registration certificate with the necessary authentication.
3. Document Language Is Unsupported
Meta only supports business verification in certain languages.
If your document is in an unsupported language, get it translated into English with an official agency stamp.
Review Meta’s language requirements for more details.
4. The Document Is Unreadable or Corrupted
If your document is blurry, low-resolution, or corrupted, it cannot be verified.
Scan your document in higher resolution and re-submit it in a supported format.
5. Expired Document
Check your document’s expiry date.
If expired, renew it and upload the most recent version.
#6. Mismatched or Missing Legal Business Name
Ensure the business name in Business Settings matches the one on your document.
If there is a discrepancy, update the business name in Business Settings or provide a document that exactly matches the registered name.
7. Mismatched or Incomplete Business Address
Your document must include the full business address that matches the address in Business Settings.
If the address is incomplete or incorrect, update it in Business Settings or provide a valid document with the correct address.
8. Missing or Incorrect Business Phone Number
Your document must include the business phone number and match the number listed in Business Settings.
Provide an accepted document that includes both the legal business name and phone number.
9. Additional Documents Required
Ensure you have submitted all required documents.
A utility bill with a phone number but no business name is insufficient for verification.
All documents must clearly display your business name.
10. Website Domain Ownership Issues
Your website must be viewable and associated with your business.
The email domain and website URL should match your business.
Your website content should include your business name or logo.
Ensure all website links work without errors.
Frequently Asked Questions (FAQs)
General Information
How do I check my business verification status on Meta? You can check your verification status by going to Business Settings in your Meta Business account, navigating to the Security Centre, and looking for your Business Verification Status.
What happens if Meta requires additional information for verification? If Meta needs more information, they will provide reasons why your business could not be verified. Follow their instructions to re-submit the required documentation.
Where can I find my Business Verification Status? Your Business Verification Status is located in the Security Centre under Business Settings in your Meta Business account.
Common Verification Issues and Fixes
What document types does Meta accept for business verification? Meta accepts government-issued documents that validate your business’s legal name and address. Ensure the document type is listed in Meta’s supported documents.
Why are self-filed documents not accepted? Meta does not accept self-filed documents without an official signature or seal. Submit an approved registration certificate with proper authentication.
What should I do if my document is in an unsupported language? If your document is in an unsupported language, get it translated into English by an official agency and ensure the translation includes an official stamp.
What if my document is blurry or unreadable? If your document is blurry, low-resolution, or corrupted, scan it again in higher resolution and re-submit it in a supported format.
Can I use an expired document for verification? No, Meta does not accept expired documents. Renew your document and upload the most recent version.
What should I do if my business name doesn’t match the document? Ensure the business name in Business Settings matches the name on your document. If there’s a discrepancy, update the name in Business Settings or provide a document that matches the registered name.
What if my business address is incomplete or incorrect? Your document must include the full business address that matches the address in Business Settings. Update the address in Business Settings or provide a valid document with the correct address.
Why is my business phone number causing verification issues? Your document must include the business phone number and match the number listed in Business Settings. Provide a document that includes both the legal business name and phone number.
What if I’m missing a required document? Ensure you’ve submitted all required documents. For example, a utility bill with a phone number but no business name is insufficient. All documents must clearly display your business name.
What are the requirements for website domain ownership? Your website must be viewable and associated with your business. The email domain and website URL should match your business, and the website content should include your business name or logo. Ensure all links work without errors.