Summary
This article explains the payment methods you can use to purchase Wati plans and credits. It also clarifies which payment options are available for USD and INR transactions, when bank transfers are allowed, and what to consider before choosing this method.
Instructions
Accepted payment methods
Wati currently supports the following payment options:
Credit or debit cards
PayPal (for USD payments only)
Bank transfer (for eligible USD transactions only)
Each method has specific conditions. Review the details below to choose the right option for your payment.
Credit and debit cards
You can pay using major credit and debit cards. This is the most flexible option and works for both:
USD payments
INR payments
If you are located in India or paying in INR, we recommend using a Visa or MasterCard.
PayPal
PayPal is available only for payments made in USD.
Important limitations
PayPal cannot be used for INR transactions.
If you are on an INR plan, please use a credit or debit card instead.
Bank transfer
Bank transfer is available only under specific conditions.
When you can use bank transfer
You can choose bank transfer if:
You are paying in USD, and
One of the following applies:
You are purchasing an annual subscription plan
You are making a high-value transaction (credit top-ups totalling USD 1,000 or more)
INR plans and bank transfer
Bank transfers are not supported for direct INR transactions. If you are on an INR plan and still prefer to pay via bank transfer:
The amount will be converted to USD based on the exchange rate on the day of payment.
You will complete the transfer in USD.
Additional fees
Please note:
Any bank charges or transfer fees are your responsibility.
We recommend checking with your bank in advance to understand applicable fees and processing timelines.
Need help with billing?
If you are unsure which payment method applies to your case or need assistance with a specific transaction, please contact our billing team for guidance.
Frequently Asked Questions (FAQs)
Accepted Payment Methods
1. What payment methods does Wati support?
Wati supports credit or debit cards, PayPal for USD payments only, and bank transfer for eligible USD transactions only.
2. Can credit or debit cards be used for both USD and INR payments?
Yes, credit and debit cards can be used for both USD and INR payments.
3. Which cards are recommended for INR payments in India?
If you are located in India or paying in INR, it is recommended to use a Visa or MasterCard credit or debit card.
4. Is PayPal available for INR transactions?
No, PayPal is available only for payments made in USD and cannot be used for INR transactions.
5. What should INR plan users use instead of PayPal?
If you are on an INR plan, you should use a credit or debit card instead of PayPal.
Bank Transfer Conditions
6. When is bank transfer available as a payment option?
Bank transfer is available only for USD payments when you are purchasing an annual subscription plan or making a high-value transaction with credit top-ups totalling USD 1,000 or more.
7. Can bank transfer be used for direct INR transactions?
No, bank transfer is not supported for direct INR transactions.
8. How does bank transfer work for INR plan users who prefer this method?
If you are on an INR plan and choose bank transfer, the amount will be converted to USD based on the exchange rate on the day of payment, and the transfer must be completed in USD.
9. Who is responsible for bank charges and transfer fees?
Any bank charges or transfer fees related to a bank transfer are the customer’s responsibility.
Billing Support
10. What should I do if I need help choosing a payment method or completing a transaction?
If you are unsure which payment method applies to your case or need help with a specific transaction, you should contact the billing team for guidance.