Summary
This article explains the payment methods you can use to purchase Wati plans and credits. It also clarifies which payment options are available for USD and INR transactions, when bank transfers are allowed, and what to consider before choosing this method.
Instructions
Accepted payment methods
Wati currently supports the following payment options:
Credit cards
PayPal (for USD payments only)
Bank transfer (for eligible USD transactions only)
Each method has specific conditions. Review the details below to choose the right option for your payment.
Note: Debit cards may work for payments; however, recurring payments can sometimes fail depending on the card issuer or bank. For the most reliable experience, we recommend using a credit card whenever possible.
Credit cards
You can pay using major credit cards. This is the most flexible option and works for both:
USD payments
INR payments
If you are located in India or paying in INR, we recommend using a Visa or MasterCard.
PayPal
PayPal is available only for payments made in USD.
Important limitations
PayPal cannot be used for INR transactions.
If you are on an INR plan, please use a credit card instead.
Bank transfer
Bank transfer is available only under specific conditions.
When you can use bank transfer
You can choose bank transfer if:
You are paying in USD, and
One of the following applies:
You are purchasing an annual subscription plan
You are making a high-value transaction (credit top-ups totalling USD 1,000 or more)
INR plans and bank transfer
Bank transfers are not supported for direct INR transactions. If you are on an INR plan and still prefer to pay via bank transfer:
The amount will be converted to USD based on the exchange rate on the day of payment.
You will complete the transfer in USD.
Additional fees
Please note:
Any bank charges or transfer fees are your responsibility.
We recommend checking with your bank in advance to understand applicable fees and processing timelines.
Need help with billing?
If you are unsure which payment method applies to your case or need assistance with a specific transaction, please contact our billing team for guidance.
Frequently Asked Questions (FAQs)
Payment Methods
1. What payment methods does Wati support?
Wati supports the following payment methods:
Credit cards
PayPal (for USD payments only)
Bank transfer (for eligible USD transactions only)
Debit cards may work for payments; however, recurring payments can sometimes fail depending on the card issuer or bank. For the most reliable experience, we recommend using a credit card whenever possible.
2. Can I pay for Wati using a credit card?
Yes. Credit cards can be used for both USD and INR payments.
3. Which credit cards are recommended for INR payments?
If you are located in India or paying in INR, Wati recommends using a Visa or MasterCard.
4. Can I use PayPal to pay for a Wati plan?
Yes. PayPal can be used for payments made in USD.
5. Can I use PayPal for INR transactions?
No. PayPal is not supported for INR transactions. If you are on an INR plan, you must use a credit card instead.
Bank Transfers
6. When can I pay by bank transfer?
Bank transfer is available only for USD payments when either of the following conditions is met:
You are purchasing an annual subscription plan.
You are making credit top-ups totaling USD 1,000 or more.
7. Can I use a bank transfer for an INR plan?
Bank transfers are not supported for direct INR transactions. If you are on an INR plan and choose to pay by bank transfer, the payment amount will be converted to USD using the exchange rate applicable on the day of payment, and the transfer must be completed in USD.
8. Who is responsible for bank transfer fees and charges?
Any bank charges, transfer fees, or related costs associated with a bank transfer are the responsibility of the customer.