Collection
Payment & Billing
19 articles
- How Wati payments work during sign-upThis guide explains how the Wati payment process works when you sign up for a subscription. It covers how to choose a plan, enter your payment details, authorize automatic renewals, and agree to required policies. By the end, you will understand exactly how billing works and what…
- How Wati subscription renewals and failed payments workWati subscriptions renew automatically based on your selected monthly or annual billing plan. This article explains how subscription renewals work, how to avoid payment failures, and what to do if your account is disabled because a renewal payment fails. Instructions How Wati sub…
- How to access billing details or download invoices in WatiThis article explains how admins and billing managers can access or update billing details, view billing history, and download invoices. Follow the step-by-step instructions below to manage your Wati subscription and keep your billing information up to date. Instructions Who can…
- How to add or update payment method in WatiThis guide walks you through the process of adding or changing your payment method in the WATI Billing Portal. Only Administrators and Billing Managers have access to the Billing Portal. If you’re an administrator and cannot see the "Billing" option, contact us for assistance. In…
- How to check and resolve multiple charges on your Wati subscriptionSeeing more than 1 charge for your Wati subscription can happen for several reasons, such as having multiple active Wati accounts or a previously failed payment being retried. This article explains how to identify the reason for multiple charges, verify your billing history, and…
- How to check higher-than-expected Wati subscription chargesIf your Wati subscription charge is higher than expected, the increase may be due to recurring add-ons or multiple active subscription items. This article explains the common reasons for a higher charge, how to review your subscription and invoices, and what to do if you still ca…
- How to fix credit or debit card payment failures in WatiIf your credit or debit card payment was declined, this guide will help you troubleshoot and identify the cause and fix the issue. You’ll learn how to verify your card details, check common bank restrictions, try alternative payment methods, and understand when to contact your ba…
- How to manage your Wati subscription when taking a breakNeed to take a temporary break from using Wati? Wati does not currently offer a subscription pause option, but your account remains active until the end of your billing cycle. This article explains what happens when you stop using Wati, how to protect your important data, and wha…
- How to purchase additional operator seats in WatiEvery Wati subscription includes a set number of operator seats that determine how many team members can access your workspace. Growth plans include 3 operators by default, while Pro and Business plans include 5 operators. If your team needs more operators, you can purchase addit…
- How to reactivate your Wati subscriptionCanceled your Wati subscription but want to start using it again? You can request reactivation within 90 days of the cancellation date. This guide explains the eligibility requirements, how to submit a reactivation request, and what happens to your saved data. Instructions Reacti…
- How to update your company billing information in WatiWati has introduced a new billing information section to help collect required company and tax-related details for future compliance needs. This article explains what has changed, who can see this section, and how it works. Instructions Overview To support tax compliance, Wati ha…
- How to upgrade or downgrade your Wati planNeed to change your Wati subscription plan? You can upgrade or downgrade your plan directly from your account. This article explains how to change your plan and what to keep in mind before confirming the change. Instructions Upgrade or downgrade your plan Follow these steps to ch…
- How to view your Wati subscription plan and costWant to check your current Wati subscription plan or payment amount? You can view your active plan, billing cycle, and monthly cost from the Account Details section in your Wati account. This article also explains how the displayed amount works for monthly and yearly billing, inc…
- RBI e-Mandate guidelines for India customersThe Reserve Bank of India (RBI) introduced new rules for recurring online payments (e-Mandates) to improve security. These changes affect how Wati subscriptions and recurring payments are processed for customers in India. This article explains what e-Mandates are, what the new ru…
- Understand cancelling Wati SubscriptionThis article provides a step-by-step guide to cancelling your WATI subscription, whether you're on a trial or paid plan. It explains the automatic expiration of trial plans, the process for cancelling paid plans, and how to export important data before cancellation. Instructions…
- Understanding Wati subscription and billing cycleThis article explains how Wati’s subscription and billing cycles work. You’ll learn how monthly, quarterly, and yearly plans are charged, what happens to your billing date if you cancel and reactivate your subscription, and how to check your next billing date inside your Wati acc…
- Understanding accepted payment methods for WatiThis article explains the payment methods you can use to purchase Wati plans and credits. It also clarifies which payment options are available for USD and INR transactions, when bank transfers are allowed, and what to consider before choosing this method. Instructions Accepted p…
- Wati payment terms and refund policyThis guide explains how Wati processes subscription payments and outlines our refund policy. It covers what is refundable, what is not, how payment authorization works, and what to do if you believe you are eligible for a refund. Instructions Before subscribing to Wati or request…
- What to do if your Wati account is paused unexpectedlyIf your Wati account is paused, it’s usually because of unpaid or overdue invoices. This guide shows you how to: - Check for outstanding invoices - Confirm the reason for suspension - Request account reactivation - Speed up the review process Instructions Why your account is paus…