Summary
Need to take a temporary break from using Wati? Wati does not currently offer a subscription pause option, but your account remains active until the end of your billing cycle. This article explains what happens when you stop using Wati, how to protect your important data, and what happens when you reactivate your account.
Instructions
What happens if you temporarily stop using Wati?
Wati does not currently offer an option to pause your subscription. However, you can continue using your account until the end of your current billing cycle.
Keep the following in mind:
Your subscription remains active until the end of your billing cycle.
Your account remains active for the entire billing period, whether your subscription is monthly or annual.
You can continue using all Wati features until your next renewal date.
How to protect your Wati data
If you're planning to take a break from Wati, we recommend exporting important data and saving your configurations before making changes to your subscription.
Consider saving the following:
Chatbot configurations: Save your automation settings so you can use them again when you return.
Approved message templates: Keep copies of your pre-approved templates.
Saved contacts: Export your customer contact lists for future engagement.
How to reactivate your Wati account
When you're ready to return to Wati, you can reactivate your account.
If you reactivate your account within 90 days, your automation settings, templates, and contacts will be retained.
If you reactivate your account after 90 days, you may need to set up your workflows again.
Need help?
You can reach out to us using the help widget available in your Wati Team Inbox. You can also reach out using the widget available in our help center.
Frequently Asked Questions (FAQs)
Subscription and Account Status
1. Can I pause my Wati subscription?
No. Wati does not currently offer an option to pause your subscription. Your account remains active until the end of your current billing cycle.
2. How long can I continue using Wati after deciding to take a break?
Your Wati account remains active for the entire billing period, whether your subscription is monthly or annual. You can continue using all Wati features until your next renewal date.
Data and Reactivation
3. What data should I save before taking a break from Wati?
Before taking a break from Wati, you should export or save important data and configurations, including chatbot configurations, approved message templates, and saved contacts.
4. What happens to my Wati data if I reactivate within 90 days?
If you reactivate your Wati account within 90 days, your automation settings, templates, and contacts will be retained.
5. What happens if I reactivate my Wati account after 90 days?
If you reactivate your Wati account after 90 days, you may need to set up your workflows again.
Support
6. How can I get help with my Wati account?
You can contact Wati through the Help Widget available in your Wati Team Inbox or through the widget available in the Wati Help Center.