Summary
The Chatbot Timer in WATI helps manage response wait times by setting up automated timeouts and reminders. It ensures that users respond within a specified time before the chatbot session expires. This guide explains how to enable and configure the Chatbot Timer effectively.
Instructions
Setting Up the Chatbot Timer
Follow these steps to enable and configure the Chatbot Timer in WATI:
Go to the Automation section in WATI.
Select Chatbots from the menu on the left.
Click on the Chatbot Timer button.
In the Chatbot Timer window, check the box to enable it.
Understanding the Timers
The Chatbot Timer consists of two main countdown settings:
1. First Timer: "If a user does not reply..."
Acts as a countdown before the chatbot session is automatically closed.
Must be set at least one minute longer than the second timer.
The maximum allowable time is 24 hours (1440 minutes).
2. Second Timer: "This exit chatbot notification..."
Serves as a reminder for the user to respond before the chatbot session expires.
If the user fails to respond before this timer ends, the chatbot session will be closed based on the first timer.
The user can customize the Exit Chatbot Notification message that will be displayed when the first timer expires.
How It Works
If the user does not respond, the system will display the Exit Chatbot Notification message after the second timer expires.
The user has a chance to reply before the first timer reaches its limit.
If the user responds, the chatbot session continues uninterrupted.
If the user does not respond, the chatbot session will automatically close once the first timer expires.
Conclusion
The Chatbot Timer is a useful feature that helps maintain engagement while ensuring chatbot sessions do not remain open indefinitely. By properly configuring these timers, you can create a more structured and user-friendly chatbot experience in WATI.
Frequently Asked Questions (FAQs)
General Questions
What is the Chatbot Timer in WATI? → The Chatbot Timer is a feature in WATI that helps manage response wait times by setting up automated timeouts and reminders. It ensures that chatbot sessions close if users do not respond within a specified time.
Why should I use the Chatbot Timer? → It helps keep chatbot interactions structured by preventing sessions from remaining open indefinitely and reminding users to respond within a set timeframe.
Configuration and Setup
How do I enable the Chatbot Timer? → Follow these steps:
Go to Automation in WATI.
Select Chatbots from the left menu.
Click on the Chatbot Timer button.
Check the box to enable it.
What are the two timers in the Chatbot Timer settings?
First Timer ("If a user does not reply..."): Defines when the chatbot session will automatically close.
Second Timer ("This exit chatbot notification..."): Sends a reminder to the user before the chatbot session expires.
Timer Settings
What is the maximum duration I can set for the First Timer? → The maximum duration for the First Timer is 24 hours (1440 minutes).
How much longer should the First Timer be than the Second Timer? → The First Timer must be set at least one minute longer than the Second Timer to ensure proper functionality.
What happens if the Second Timer expires before the user responds? → The chatbot will send an Exit Chatbot Notification message as a reminder. If the user still does not respond, the session will close when the First Timer expires.
Can I customize the Exit Chatbot Notification message? → Yes, you can personalize the message that is displayed when the First Timer expires.
Functionality and Behavior
What happens if a user responds before the First Timer expires? → If the user replies before the First Timer ends, the chatbot session continues uninterrupted.
Will the chatbot automatically close if the user does not respond? → Yes, if the user does not respond before the First Timer expires, the chatbot session will close automatically.
Can I disable the Chatbot Timer after enabling it? → Yes, you can go to the Chatbot Timer settings and uncheck the box to disable it.