Collection

Advanced Messaging

5 articles

• How to create drip campaigns in WatiDrip campaigns in Wati help you send a series of WhatsApp messages automatically over time. Instead of manually sending follow-ups, you can schedule multiple message steps with delays between them, track performance in one place, and manage the entire campaign from a single view.…
• How to plan, schedule, and send campaigns using the Campaign CalendarThe Campaign Calendar helps you plan, create, and manage WhatsApp campaigns from a single view. Instead of switching between campaign lists and schedules, you can see past campaigns, upcoming campaigns, and AI-powered campaign recommendations in a calendar format. You can also cr…
• How to send a message to someone who is not in your contact listWati does not allow you to send messages to unknown numbers directly. To start a conversation with someone new, you must first add them as a contact and then send a pre-approved template message. This guide walks you through both steps so you can reach new recipients quickly and…
• How to use interactive messages in WatiInteractive messages help businesses interact more easily on WhatsApp. Often used in chatbots, they guide users through conversations with a clear, structured layout. This improved readability and ease of use typically results in better engagement and higher response rates. Instr…
• Understanding WhatsApp chat session expiry and how to restart conversationsWhatsApp chat sessions expire 24 hours after a customer’s last message. This is a rule set by WhatsApp’s API, and platforms like Wati do not have control over it. Once the session expires, businesses can only send Template Messages to re-engage customers. If a customer responds t…