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How Can I Enable Click Tracking for my Templates?

Updated this week

Summary

This article explains how to track website clicks in your broadcast messages using the Pro and Business plans. By enabling tracking on "Visit Website" buttons, you can monitor user engagement and analyze click data to optimize your messaging strategy.

Upgrade to our Pro or Business Plan to enjoy this feature!

Instructions

How to Enable Website Click Tracking

Follow these steps to track website clicks in your broadcast campaigns:

  1. Navigate to Broadcasts

  • In the navigation bar, go to Broadcast > New Template Message.

2. Add a "Visit Website" Button

  • When creating your template message, include a Visit Website button.

  • A tracking opt-in option will appear automatically.

3. Submit the Template for Approval

  • Once your template is ready, submit it for approval.

  • After approval, use this template in your broadcast campaigns.

Monitor Click Data

  • The next time you send a broadcast using this template, tracking data will be available.

  • Click View Insights to see a detailed breakdown of user interactions.

Viewing Click Data

Once your campaign is live, you can monitor how many users clicked on your website link. Click on View Insights for a more detailed breakdown of engagement metrics. This feature helps you analyze user behavior and optimize your campaigns for better results!

Frequently Asked Questions (FAQs)

General questions

1. Who can access the website click tracking feature?

This feature is available for users on the Pro and Business plans.

2. Do I need to enable tracking separately?

No, tracking is automatically enabled when you add a Visit Website button to your template.

Using the feature

3. How do I track clicks on my website link?

Once your broadcast is sent using a template with a Visit Website button, click data will be available under View Insights.

4. Where can I see the click tracking data?

You can view the data in your broadcast campaign's View Insights section.

Troubleshooting

5. Why am I not seeing any click data?

Ensure that:

  • Your broadcast was sent using a template with a Visit Website button.

  • The template was approved and successfully used in a campaign.

  • Users are clicking the button.

6. Can I track clicks for other button types?

No, click tracking is only available for Visit Website buttons.

7. Can I export the click-tracking data?

Currently, exporting click data is not supported, but you can manually review insights in your dashboard.

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