Summary
Using the Wati CRM, you get access to a powerful set of APIs that help you connect with your customers on WhatsApp. Whether you're looking to send messages, manage contacts, or integrate Wati with your own systems, this guide will walk you through what APIs are available, usage limits by plan, when limits reset, and what to do if you need more.
Instructions
What are Wati APIs?
Wati APIs are tools that let you interact with WhatsApp through your Wati account. They’re designed to help you:
Retrieve and send messages
Manage customer contact lists
Connect with your own apps and systems
You can use these APIs for automating workflows, integrating with CRMs or support tools, and improving customer communication.
Tip: To test and explore these APIs, we recommend checking out the Wati API documentation.
What are the API usage limits in each plan?
Each Wati plan comes with a different monthly quota of API calls:
Growth Plan: 10,000 API calls
Pro Plan: 200,000 API calls
Business Plan: 20 million API calls
These limits help ensure fair usage and consistent performance for all users.
When do API limits reset?
API usage limits reset on the 1st of every month.
Unused limits do not roll over to the next month. If you don’t use your full quota, the remaining calls will expire at the end of the month.
What is included in the API access?
The usage limits mentioned above apply only to developer APIs - such as those for sending messages, managing contacts, and retrieving conversations.
Note: There are no usage limits on payment APIs at this time.
This means you can freely use payment-related APIs without worrying about monthly caps, while still managing your developer API usage based on your plan.
What if I need more API calls?
If you’re on the Business Plan, you can request higher limits by adding an API quota add-on.
Note: Only customers on the Business plan are eligible to request higher API limits. If you're on the Growth or Pro plan, you'll need to upgrade to the Business plan to increase your API limits.
To request an add-on or discuss your needs, contact our support team.
Frequently Asked Questions (FAQs)
General Questions
1. What are Wati APIs used for?
→ Wati APIs allow you to interact with WhatsApp through your Wati account. You can send and retrieve messages, manage contact lists, and integrate with other systems to automate communication workflows.
2. Where can I find documentation for Wati APIs?
→ You can explore and test the APIs using the Wati API documentation.
Plan Limits
3. What is the monthly API usage limit for my plan?
→ Each plan comes with a different quota:
Growth Plan: 10,000 API calls
Pro Plan: 200,000 API calls
Business Plan: 20 million API calls
4. Do API usage limits reset automatically?
→ Yes, API limits reset on the 1st of every month.
5. Can I carry over unused API calls to the next month?
→ No, unused API calls do not roll over. They expire at the end of the month.
API Access Details
6. Which APIs are included under the usage limits?
→ The limits apply only to developer APIs, such as those used for messaging, managing contacts, and retrieving data.
7. Are payment APIs included in the usage limits?
→ No, payment APIs currently have no usage limits. You can use them freely regardless of your plan’s developer API quota.
Upgrading API Limits
8. What should I do if I need more API calls?
→ If you're on the Business Plan, you can request additional API quota by reaching out to our support team.
9. Can Growth or Pro plan users increase their API limits?
→ No, only Business Plan customers are eligible for increasing API limits.