Summary
Automation Triggers help streamline your workflow by automatically executing actions based on specific conditions. Whether you want to send notifications, assign tasks, or update records, Automation Triggers ensure that your system responds instantly - saving you time and effort.
Instructions
What are Automation Triggers?
Automation Triggers are predefined conditions that, when met, initiate an automated action within your system. These triggers enable users to automate repetitive tasks, ensuring efficiency and consistency without manual intervention. Automation Triggers support various types of automations, including:
Default Action
Keyword Action
Reply Material
Routing
Chatbots
Sequence
Rules
WhatsApp Flows
How Automation Triggers Work
Automation Triggers operate based on a simple rule:
A condition is met - The system continuously monitors for predefined conditions, such as a keyword match or a new user action.
An automation is executed - When the condition is triggered, an automation action (e.g., sending a message, updating a record, or notifying a team member) is performed.
Usage is tracked - Each triggered automation is counted towards your monthly automation limit.
Key Benefits of Automation Triggers
Saves time - Automate repetitive tasks and focus on high-priority work.
Enhances efficiency - Reduce manual errors and speed up processes.
Improves responsiveness - Instantly take action based on user interactions.
Customizable control - Enable or disable automation overages based on your needs.
Better customer experience - Deliver faster, more personalized, and seamless interactions to improve satisfaction and loyalty.
Key Considerations
Note: The Welcome Message and Out-of-Office Message will be completely free and will not count toward automation limits.
Monthly limits apply - Each plan has a monthly automation trigger limit, though users can purchase add-ons to increase limits.
Growth - 1000
Pro - 2000
Business - 5000
Moreover, to ensure transparency, here are some key aspects of how automation triggers are calculated:
Trigger-based pricing - Automation is counted towards your quota when any automation inside the Wati product is triggered. For example:
If a keyword is triggered, it is counted as one automation.
If the keyword action results in a chatbot response, that chatbot interaction is also counted as a separate automation trigger.
Manual triggers - If an operator manually starts a chatbot in the Team Inbox, it will not count towards your automation trigger quota.
API triggers - If your developer uses the API to send a template message or start a chatbot, these actions will not count towards your automation trigger quota.
Regional pricing considerations - Users in countries that are not part of any designated region will follow the add-on pricing of the USD East region.
Monthly Automation Runs Per Plan
Each Wati plan has a specific number of Automation Runs included. Here's a breakdown of what each plan offers:
Plan Type | Monthly Automation Runs |
Growth | 1,000 |
Pro | 2,000 |
Business | 5,000 |
What Happens If You Exceed Your Monthly Automation Runs?
If you exceed your allocated Automation Runs, your automations will stop triggering until one of two things happen:
Upgrade your plan to get more automation triggers.
Purchase the add-on to get more automation triggers.
Wait for the billing cycle reset (at the start of the next billing month).
You’ll also receive email alerts when your automation usage approaches 80%, 90%, and 100% of your limit in a given month. This gives you a chance to monitor usage and take action before reaching the limit.
Add-On Monthly Runs
If you need more Automation Triggers than your plan provides, you can purchase Add-On Automation Triggers at an additional fee. Below is a list of the available add-ons:
To view the price details, please go to Wati's pricing page.
How to Check Your Monthly Automation Triggers Usage
To track your automation triggers usage for the current month, follow these steps:
1. On Wati, click on More.
2. Select Account Details.
3. On the left navigation menu, click on Your Plan.
4. Look for the Monthly Automation Triggers section to view your current trigger limit and usage for the month.
How to Purchase or Add More Automation Triggers
If you need more triggers, you can purchase the Add-On Automation Triggers. Here’s how to do it:
1. On Wati, click on More.
2. Select Account Details.
3. In the left navigation menu, click on Your Plan.
4. Under the Add-ons section, click Buy Automation Triggers.
5. Use the slider to choose the number of add-on automation triggers you want to subscribe to.
6. Click Subscribe Now.
Note:
The add-on automation triggers billing frequency will match your base plan. For example, if you're on an annual plan, your add-on automation triggers will be billed annually.
If you downgrade your trigger limit, the change will take effect starting from the next billing cycle.
Frequently Asked Questions (FAQs)
General questions
1. What are automation triggers?
Automation triggers are predefined conditions that automatically execute actions in your system when met. They help automate repetitive tasks such as sending messages, assigning tasks, or updating records.
2. How do automation triggers work?
Automation triggers follow a simple process:
The system monitors for predefined conditions (e.g., keyword match, new user action).
When a condition is met, an automated action is executed (e.g., sending a message, notifying a team member).
Each triggered automation is counted toward your monthly automation limit.
3. What types of automations do automation triggers support?
Automation triggers can be used with:
Default Action
Keyword Action
Reply Material
Routing
Chatbots
Sequence
Rules
WhatsApp Flows
Usage and limits
4. Do the welcome message and out-of-office message count toward my limit?
No. Both the welcome message and out-of-office message are completely free and do not count toward your automation trigger limit.
5. What are the monthly automation trigger limits for each plan?
Each Wati plan includes a fixed number of monthly automation runs:
Growth – 1,000
Pro – 2,000
Business – 5,000
6. What happens if I exceed my monthly automation runs?
If you exceed your plan’s limit, automations will stop triggering until:
You upgrade your plan, or
You purchase add-ons for more automation triggers, or
The billing cycle resets at the start of the next month.
You will also receive email alerts when you reach 80%, 90%, and 100% of your limit.
7. Do manual or API triggers count toward my quota?
No. Manual chatbot triggers started by an operator and API-based triggers (such as sending a template message or starting a chatbot via API) do not count toward your automation trigger quota.
8. How is automation trigger usage calculated?
Each automation counts separately. For example:
If a keyword is triggered, that is one automation.
If the keyword action starts a chatbot, the chatbot interaction is counted as an additional automation.
Add-ons and pricing
9. Can I purchase additional automation triggers?
Yes. You can buy add-on automation triggers if you need more than your plan’s included limit.
10. How do I purchase add-on automation triggers?
To purchase add-ons:
On Wati, click More.
Select Account Details.
In the left menu, click Your Plan.
Under Add-ons, click Buy Automation Triggers.
Use the slider to select the number of add-ons.
Click Subscribe Now.
11. How will I be billed for add-on automation triggers?
The billing frequency for add-on automation triggers will match your base plan. For example:
If you are on an annual plan, your add-ons will also be billed annually.
If you downgrade, the change takes effect from the next billing cycle.
12. How does regional pricing apply?
Users in countries not part of any designated region will follow the add-on pricing of the USD East region.
Tracking usage
13. How can I check my monthly automation trigger usage?
To check usage:
On Wati, click More.
Select Account Details.
In the left menu, click Your Plan.
Look under Monthly Automation Triggers to view your current limit and usage.