Summary
Automation Triggers help streamline your workflow by automatically executing actions based on specific conditions. Whether you want to send notifications, assign tasks, or update records, Automation Triggers ensure that your system responds instantly - saving you time and effort.
Instructions
What are Automation Triggers?
Automation Triggers are predefined conditions that, when met, initiate an automated action within your system. These triggers enable users to automate repetitive tasks, ensuring efficiency and consistency without manual intervention. Automation Triggers support various types of automations, including:
Default Action
Keyword Action
Reply Material
Routing
Chatbots
Sequence
Rules
WhatsApp Flows
How Automation Triggers work
Automation Triggers operate based on a simple rule:
A condition is met - The system continuously monitors for predefined conditions, such as a keyword match or a new user action.
An automation is executed - When the condition is triggered, an automation action (e.g., sending a message, updating a record, or notifying a team member) is performed.
Usage is tracked - Each triggered automation is counted towards your monthly automation limit.
Note: A rule triggered by a image, voice note, document, or sticker counts as 1 automation, just like a rule triggered by a text message.
Rules now run for all incoming message types, not just text. As a result, if you have rules without keyword filters, your automation count may increase even if you haven't changed your rules.
If you want to keep a rule limited to text messages, add the Incoming message contains media filter and select Does not contain media.
Key benefits of Automation Triggers
Saves time - Automate repetitive tasks and focus on high-priority work.
Enhances efficiency - Reduce manual errors and speed up processes.
Improves responsiveness - Instantly take action based on user interactions.
Customizable control - Enable or disable automation overages based on your needs.
Better customer experience - Deliver faster, more personalized, and seamless interactions to improve satisfaction and loyalty.
Key considerations
Note:
If you want to set up a welcome or out-of-office message, use the built-in rules. Click here to read more about it.
Built-in rules are free to use. However, welcome and out-of-office messages sent through the default action are chargeable.
Monthly limits apply - Each plan has a monthly automation trigger limit, though users can purchase add-ons to increase limits.
Growth - 1000
Pro - 2000
Business - 5000
Moreover, to ensure transparency, here are some key aspects of how automation triggers are calculated:
Trigger-based pricing
Automation usage is counted each time an automation is triggered within Wati.
If a keyword starts an action, such as sending a chatbot response, the entire flow is counted as one automation, not multiple.
For example:
A keyword is triggered → counts as one automation
The keyword triggers a chatbot response → still counts as one automation
A keyword sends a response and the conversation continues and then a chatbot is triggered → counts as two automations (one for the keyword and one for the chatbot trigger)
Manual triggers
If an operator manually starts a chatbot in the Team Inbox, it will not count towards your automation trigger quota.
API triggers
If your developer uses the API to send a template message or start a chatbot, these actions will not count towards your automation trigger quota.
Monthly Automation Triggers per plan
Each Wati plan has a specific number of Automation Triggers included. Here's a breakdown of what each plan offers:
Plan Type | Monthly Automation Triggers |
Growth | 1,000 |
Pro | 2,000 |
Business | 5,000 |
What happens if you exceed your monthly Automation Triggers?
If you exceed your allocated Automation Triggers, your automations will stop triggering until one of two things happen:
Upgrade your plan to get more automation triggers.
Purchase the add-on to get more automation triggers.
Wait for the billing cycle reset (at the start of the next billing month).
Note: Automation triggers reset on your billing renewal date, not on the first day of the month. For example, if your renewal date is July 15, your automation triggers will reset on the 15th of each month.
You’ll also receive email alerts when your automation usage approaches 80%, 90%, and 100% of your limit in a given month. This gives you a chance to monitor usage and take action before reaching the limit.
Add-On Monthly Triggers
If you need more Automation Triggers than your plan provides, you can purchase Add-On Automation Triggers at an additional fee.
To view the price details, please go to Wati's pricing page.
How to check your monthly Automation Triggers usage
To track your automation triggers usage for the current month, follow these steps:
1. On Wati, click on Settings.
2. Select Account Details and click on Your Plan.
3. Look for the Monthly Automation Triggers section to view your current trigger limit and usage for the month.
How to purchase or add more Automation Triggers
If you need more triggers, you can purchase the Add-On Automation Triggers. Here’s how to do it:
1. On Wati, click on Settings.
2. Select Account Details and click on Your Plan.
3. Under the Add-ons section, click Buy Automation Triggers.
4. Use the slider to choose the number of add-on automation triggers you want to subscribe to.
5. Click Subscribe Now.
Important
The add-on automation triggers billing frequency will match your base plan. For example, if you're on an annual plan, your add-on automation triggers will be billed annually.
If you downgrade your trigger limit, the change will take effect starting from the next billing cycle.
Frequently Asked Questions (FAQs)
General Overview
1. What are Automation Triggers?
Automation Triggers are predefined conditions that, when met, automatically initiate an action within Wati. They help automate repetitive tasks without manual intervention.
2. What types of automations do Automation Triggers support?
Automation Triggers support Default Action, Keyword Action, Reply Material, Routing, Chatbots, Sequences, Rules, and WhatsApp Flows.
3. How are Automation Triggers counted?
Automation usage is counted each time an automation is triggered within Wati. If a keyword starts an action, the entire flow counts as one automation rather than counting each action separately. A keyword-triggered action and a later, separately triggered chatbot count as two automations.
4. Do manually triggered or API-triggered automations count toward the Automation Trigger quota?
No. A chatbot manually started by an operator in the Team Inbox does not count toward the quota. Template messages sent through the API and chatbots started through the API also do not count.
Automation Trigger Limits
5. What are the monthly Automation Trigger limits for each Wati plan?
The monthly Automation Trigger limits are:
Growth: 1,000
Pro: 2,000
Business: 5,000
6. When do Automation Triggers reset?
Automation Triggers reset on the billing renewal date, not on the first day of the calendar month. For example, if the renewal date is July 15, the triggers reset on the 15th of each month.
7. What happens if I exceed my monthly Automation Trigger limit?
Automations stop triggering after the allocated limit is exceeded. You can resume automation triggering by upgrading your plan, purchasing an Automation Trigger add-on, or waiting for the next billing cycle. Wati also sends email alerts when usage approaches 80%, 90%, and 100% of the monthly limit.
Rules and Add-Ons
8. Can rules be triggered by images, voice notes, documents, and stickers?
Yes. Rules now run for all incoming message types, including images, voice notes, documents, stickers, and text messages. Each triggered rule counts as one automation. To limit a rule to text messages, add the Incoming message contains media filter and select Does not contain media.
9. How can I check or purchase additional Automation Triggers?
To check usage, go to Settings > Account Details > Your Plan and view the Monthly Automation Triggers section.
To purchase additional triggers, go to Settings > Account Details > Your Plan, select Buy Automation Triggers under Add-ons, choose the number of triggers using the slider, and click Subscribe Now. Add-on billing follows the billing frequency of the base plan. A reduced trigger limit takes effect from the next billing cycle.
10. Should I use Automation Triggers or built-in rules for welcome and out-of-office messages?
Use built-in rules for welcome and out-of-office messages. Built-in rules are free to use, while welcome and out-of-office messages sent through the Default Action are chargeable.