Summary
Want to let your customers complete their Shopify catalog orders directly through WhatsApp Pay? This guide walks you through how to set up WhatsApp Pay checkout in your Wati Shopify app—from syncing your Shopify catalog to connecting your payment gateway.
Instructions
Follow the steps below to enable WhatsApp Pay checkout for your Shopify catalog orders.
Step 1: Open the catalog setup in your Wati Shopify app
In your Wati Shopify app, select Catalog Setup from the left menu.
Create a catalog by syncing your Shopify store.
If you haven’t synced your Shopify store yet, watch this short tutorial:
Step 2: Connect your WhatsApp and catalog to Wati
Once your catalog is created:
Complete these steps:
Connect to WhatsApp
Assign partner access
Connect the catalog to Wati
Step 3: Enable WhatsApp Pay checkout
From the left menu, select Checkout.
Choose WhatsApp Pay.
Toggle the switch to enable WhatsApp Pay as shown in the screenshot.
Once you've toggled the switch to enable, connect your payment gateway.
Click Go to Integrations.
Follow the steps in this video tutorial:
Once connected, return to the Checkout page by clicking Click here button.
Save your changes.
Note: Before saving the changes, make sure you choose the payment gateway name you just created under Accept Payment Via.
You’ve now successfully enabled WhatsApp Pay checkout for your Shopify catalog orders! Your customers can easily complete their purchases directly on WhatsApp for a faster and more seamless shopping experience.
Frequently Asked Questions (FAQs)
General questions
1. What is WhatsApp Pay checkout?
WhatsApp Pay checkout allows your customers to complete their Shopify catalog orders directly through WhatsApp. It provides a faster and more seamless shopping experience without leaving the chat.
2. Where can I enable WhatsApp Pay checkout?
You can enable WhatsApp Pay checkout in your Wati Shopify app by navigating to the Checkout section from the left menu.
3. What do I need before enabling WhatsApp Pay checkout?
Before enabling WhatsApp Pay checkout, you need to:
Sync your Shopify catalog in the Wati Shopify app.
Connect your WhatsApp and assign partner access.
Connect your catalog to Wati.
4. How do I sync my Shopify catalog with Wati?
In your Wati Shopify app, go to Catalog Setup from the left menu and create a catalog by syncing your Shopify store. If your store isn’t synced yet, follow the tutorial provided in the setup section.
5. How do I connect my WhatsApp account and catalog to Wati?
After creating your catalog, complete the following steps:
Connect your WhatsApp account.
Assign partner access.
Connect the catalog to Wati.
6. How do I enable WhatsApp Pay checkout?
In your Wati Shopify app:
Open Checkout from the left menu.
Choose WhatsApp Pay.
Toggle the switch to enable it.
Connect your payment gateway through Go to Integrations.
Return to the Checkout page and click Save changes.
7. Can I use any payment gateway for WhatsApp Pay checkout?
You need to connect a compatible payment gateway through the Integrations section before enabling WhatsApp Pay.
8. What should I do after connecting the payment gateway?
After connecting your payment gateway, go back to the Checkout page, select the payment gateway under Accept Payment Via, and save your changes.
9. What if I face issues during setup?
You can watch the video tutorials linked in the setup steps or contact Wati Support for assistance with catalog syncing, integration, or payment gateway connection.